Customer Service Associate

Our Story
With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world's only full-service destination for photo, video, and electronics. We're more than a retailer—we're a creative partner for professionals, hobbyists, and tech enthusiasts alike. 

From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. 

At Adorama, we don't just support creativity—we live it. Join a team that's shaping the future of how the world captures, creates and connects. 

Our Leadership Principles

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered: We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

What You'll Do
Adorama is seeking a motivated, customer-focused, and experienced Customer Service Associate to join our dynamic customer service team. In this role, you will be the frontline ambassador for our brand, delivering exceptional service and support to our valued customers. Your primary goal will be to ensure customer satisfaction through timely, empathetic, and effective communication across multiple channels.

We're looking for someone who thrives in a fast-paced environment, has a passion for helping others, and brings a proactive approach to problem-solving. If you're a strong communicator with a knack for building trust and resolving issues efficiently, we'd love to hear from you.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, live chat, and messaging platforms.
• Resolve customer issues with empathy and efficiency, ensuring a positive experience and long-term satisfaction.
• Maintain a high level of product and policy knowledge to provide accurate and helpful information.
• Follow established procedures and guidelines while identifying opportunities for process improvement.
• Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to resolve complex customer issues.
• Manage a high volume of interactions while maintaining attention to detail and quality.
• Meet and exceed individual and team KPIs, including customer satisfaction scores and response time metrics.
• Document customer interactions accurately in CRM systems and escalate issues when necessary.
• Build and maintain strong relationships with both internal and external customers through open, respectful, and solution-oriented communication.
• Demonstrate a commitment to continuous learning and staying current with company products, services, and policies.
• Uphold Adorama's values and brand reputation in every customer interaction.
• Perform other duties as assigned to support the department and company goals
• Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities.

What Will Help You Thrive

• 1–2 years of experience in a customer service or client-facing role (retail, e-commerce, or tech industry experience is a plus).
• High School Diploma or equivalent; college coursework or degree preferred.
• Exceptional written and verbal communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and customer service platforms (e.g., Zendesk, Salesforce, Dynamics or similar).
• Excellent data entry and documentation skills.
• High emotional intelligence and the ability to remain calm under pressure.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Willingness to learn and adapt to new tools, technologies, and processes.
• A team player who thrives in a collaborative environment.

This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected. 

Ready to Join Our Team of Creators? Apply today and let's create something extraordinary together.