Customer Service Contact Center -CSR 1

ESSENTIAL DUTIES/RESPONSIBILITIES

• Answer inbound and/or place outbound calls professionally.
• Respond to customer inquiries.
• Research required information using available resources.
• Provide customers with product and service information. Enter customer information.
• Process orders, forms, and applications.
• Identify and escalate priority issues, including complaints.
• Route calls to the appropriate resource.
• Comply with all HIPPA guidelines to Protect all personal health information at all times
• Follow company core Values and Mission
• Ability to pass skills assessment during the recruitment/hiring process

CORE COMPETENCIES

• Proficient in Microsoft Office
• Knowledge of customer service principles and practices.
• Strong data entry/keyboard skills.
• Knowledge of administration and clerical processes.
• Excellent active listening and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• A passion for delivering an excellent customer experience.
• Must have a "can do" attitude and strong work ethic.
• Ability to work independently as well as in a team

OTHER RESPONSIBILITIES

• Pass required background drug screening.
• Follow all Attendance & Performance metrics
• All other duties as assigned by management.

REQUIRED EDUCATION

• High School Diploma, GED, or equivalent experience.

PREFERRED EDUCATION & EXPERIENCE

• 1+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
• Previous experience requiring clear and calm communication by phone.
• Previous experience requires the ability to effectively use the computer system and maintain good records.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to speak, hear, and see.  The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.  
• All other duties as assigned by management.   Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are at the request of the employee for this job.   Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS

• MEDICAL & DENTAL, VISION AFTER 90 DAYS
• 403B CONTRIBUTION
• 7 PAID HOLIDAYS
• VACATION AND SICK TIME ACCRUAL

Bobby Dodd Institute (BDI) is an equal-opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.