Job Description
Our Client, a Business Maunufacturing and Supply company, is looking for a Customer Service Coordinator I for their Painted Post, NY/hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Answer and manage incoming calls through the corporate switchboard in a courteous, professional, and timely manner.
- Greet callers, verify their needs, and determine the appropriate employee, department, or location for routing.
- Transfer calls accurately to internal extensions, external phone numbers, voicemail, or designated support lines.
- Provide basic company information, including department contacts, office locations, operating hours, and general directions, when appropriate.
- Handle calls that are misrouted, disconnected, or unresolved by identifying an alternate contact or escalating the call as needed.
- Maintain current knowledge of company departments, organizational structure, employee directories, and escalation contacts.
- Record call details, messages, or service requests accurately when required.
- Monitor shared call queues and ensure calls are answered or redirected within established service-level expectations.
- Escalate urgent, sensitive, security-related, or emergency calls according to established procedures.
- Maintain confidentiality when handling employee, customer, vendor, and business information.
- Support administrative or shared services activities as assigned, including updating contact directories and call-routing documentation.
- Follow all company policies, call-handling procedures, quality standards, and attendance requirements.
Requirements:
- High school diploma or equivalent required.
- Previous customer service, call center, receptionist, switchboard, shared services, or administrative support experience preferred.
- Strong verbal communication, active listening, and interpersonal skills.
- Professional and customer-focused phone presence.
- Ability to remain calm, courteous, and effective when handling high call volumes or difficult callers.
- Ability to multitask, prioritize calls, and work efficiently in a fast-paced environment.
- Basic computer skills, including Microsoft Office, email, directory tools, and phone/softphone systems.
- Strong attention to detail and ability to accurately document messages and transfer calls.
- Ability to maintain confidentiality and exercise sound judgment.
- Preferred Qualifications
- Experience using multi-line phone systems or call center software like Cisco Finesse/ Webex.
- Experience supporting a corporate, healthcare, financial services, retail, hospitality, or shared services environment.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Painted Post, NY |
| Industry | Management Consulting Services |
| Salary | $15.87–$18.87 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
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