Customer Service Director Jobs in the United States
The Carlisle Group
Mechanicsburg, PA
This role focuses on leveraging innovation, technology, and leadership to design and execute a best-in-class service strategy that fosters customer loyalty, enhances satisfaction, and drives business growth. This includes measurable improvements in customer satisfaction (e.g., Net Promoter Score, first-contact resolution), enhanced team engagement and retention, and the seamless integration of innovative technologies to optimize service efficiency and personalization.
Joulé
Paterson, NJ
Collaboration & Communication: Partner with senior leaders across departments, including Sales, Operations, and Supply Chain, to align customer service activities with business goals and customer expectations. Team Leadership: Lead, mentor, and develop the customer service team, ensuring the effective performance and engagement of customer service managers and representatives.
C3 AI
Redwood City, CA
The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. • Collaborate with the rest of the services leadership to define and drive the services strategy internally, ensure high equality execution, and build and lead a high-performing team focused on making every customer as successful as possible.
C3 IoT
Redwood City, CA
The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. Collaborate with the rest of the services leadership to define and drive the services strategy internally, ensure high equality execution, and build and lead a high-performing team focused on making every customer as successful as possible.
Rho
New York, NY
Day-to-Day Team Management: Act as mission control for the customer service team, overseeing daily operations to ensure high-quality service delivery and immediate issue resolution. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission.
University of California, Irvine
Orange, CA
As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:Background Check and Live ScanEmployment Misconduct*Legal Right to work in the United StatesVaccination PoliciesSmoking and Tobacco PolicyDrug Free Environment*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. Reporting to the Executive Director, the HR Client Services Director develops, leads, and ensures integrated delivery of high quality HR services that support business strategy and operations and ensures excellent HR customer service to UCI Health System clients.
Ovative Group
Minneapolis, MN
Unparalleled client relationship managementAccountable Lead, drive, retain and grow the overall relationship and performance of two to four Ovative accountsEffectively manage client relationships, establishing trust and credibility and serving as an expert on their business for digital media, measurement and the overall business modelOwn the relationship strategy and create strong relationships with key decisions makers, beyond day to day contactsTeam leadership and employee developmentActively coach account teams, account managers & future account directors to solve complex client problemsSupport teams in structuring their workstreams, allocating team resources, providing role clarity and aligning subject matter expertise as neededFoster a culture of open communication, and candid 360-degree feedbackInspire account teams and direct reports to achieve their quarterly, annual, and long-term goals, helping to mitigate roadblocks along the wayInform staffing strategy and help recruit, onboard and develop new Ovative team members and leadersRequirements:10+ years of experience directly responsible for leading cross-functional business strategies through clear communication, structured problem-solving skills, and project management ownership5+ years of experience managing direct reportsStrong ability to solve analytical, conceptual, and big picture problems using sound critical thinking techniquesExperience building, leading, and developing teams with diverse team members from a range of backgroundsPossess a strong business acumen & deep understanding of how digital can drive an enterprise business forwardExcellent written and oral communication skillsPreferred:Previous experience operating hands-on digital marketing strategies and execution to drive business impactDigital strategy consulting experienceMedia planning and buying experienceExperience across both branding and direct response initiativesPay TransparencyAt Ovative, we offer a transparent view into three core components of your total compensation package: Base Salary, Annual Bonus, and Benefits. Responsibilities of an Account Director, Client Services:Account performance and strategyDevelop and lead cross-functional marketing strategies and roadmaps aligned with client priorities that drive results and grow the business on a one-to-three-yearAccountable for regular & timely messaging on overall health of account to key senior internal & external partnersResponsible for overall performance KPIs keeping a pulse against goals removing barriers to drive forward momentum.
Jobot
$120000 - $150000 Per Year
Jackson, TN
The successful candidate will be responsible for leading our Accounting Advisory & Outsourcing division, providing strategic direction, and ensuring the delivery of high-quality accounting and advisory services to our clients! 2. At least 8 years of experience in a senior accounting role, with a proven track record in working with high-performing accounting teams.
Jobot
$65000 - $82000 Per Year
Indianapolis, IN
As a Customer Service Representative, you will be the primary point of contact for our clients, responsible for managing orders, providing quotes, and addressing any issues or concerns. Job Details: We are currently looking for a dynamic and passionate Permanent Customer Service Representative to join our thriving Engineering team.