Position: Customer Service Coordinator Pay Rate: $23.00/hour Location: Lodi, CA Schedule: MondayFriday | 7:00 AM4:00 PM Position Summary We are seeking a professional and customer-focused Customer Service Coordinator to serve as a primary point of contact for customers while coordinating with internal departments to ensure exceptional service. This position is responsible for preparing quotes, coordinating shipments, responding to customer inquiries, maintaining accurate records, and providing timely updates throughout the order and delivery process.
The ideal candidate is organized, detail-oriented, an effective communicator, and comfortable managing multiple priorities in a fast-paced manufacturing environment. Duties and Responsibilities
Build and maintain positive customer relationships by providing professional and responsive service.
Serve as a primary point of contact for customer questions, requests, and service needs.
Prepare and process customer quotes accurately and in a timely manner.
Follow up with customers regarding quote status, questions, and feedback.
Coordinate shipping schedules to support customer delivery requirements and expectations.
Provide customers with timely updates regarding orders, shipments, delivery status, and service requests.
Respond to customer inquiries and resolve issues professionally and efficiently.
Collaborate with Production Control, Manufacturing, Purchasing, Engineering, Accounting, and Outside Sales to address customer needs and support order fulfillment.
Maintain accurate customer records, order information, quotes, and related documentation.
Communicate customer requirements and changes to appropriate internal departments.
Track outstanding customer requests and follow up to ensure timely resolution.
Prioritize and manage multiple customer accounts, projects, and deadlines while maintaining accuracy.
Identify potential service or delivery concerns and communicate them to the appropriate team members.
Assist with researching order, shipment, pricing, or customer-related discrepancies.
Maintain professional phone and email communication with customers and internal teams.
Support daily administrative and operational activities as needed.
Perform additional customer service and administrative duties as assigned.
Qualifications
Strong customer service and relationship-building skills.
Excellent verbal and written communication skills.
Professional phone etiquette and confidence communicating directly with customers.
Strong organizational and time-management skills with the ability to multitask effectively.
Proficiency with Microsoft Excel, Outlook, and general computer applications.
Ability to quickly learn company products, services, systems, and internal processes.
Strong attention to detail and commitment to accuracy.
Effective problem-solving and follow-through skills.
Ability to prioritize multiple assignments in a fast-paced environment.
Self-motivated, dependable, and able to work independently as well as part of a team.
Mechanical aptitude and the ability to read basic blueprints are a plus.
Previous experience in customer service, sales, retail, manufacturing, or a supervisory role preferred but not required.
Numbers & Facts
Location
Lodi, CA
Skills
Accountingunmatched
Administrative Skillsunmatched
Blueprintsunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Establish Prioritiesunmatched
Field Salesunmatched
Follow Throughunmatched
Maintenance Servicesunmatched
Manufacturingunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Multitaskingunmatched
Order Deliveryunmatched
Order/Customer Fulfillmentunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Problem Solving Skillsunmatched
Production Controlunmatched
Purchasing/Procurementunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Retailunmatched
Salesunmatched
Team Playerunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Writing Skillsunmatched
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