Customer Service - Front Desk Support

Position Overview:

Hiring: Customer Service - Front Desk Support

Job Type: Full-Time, 8:00 - 4:30 pm, based on business needs

Work Location: Orange Beach, AL, on-site

Pay: $18 an hour 

About the Role:

We are looking for a friendly, dependable, and motivated Customer Service -Front Desk Support person to join our team.

You will be the first impression a customer has of our company. You will answer incoming calls, understand what the customer needs, express empathy, help them feel confident that they have called the right company, and work to schedule the appropriate service.

This is more than simply answering the phone. 

You do not need to be a plumbing expert—we will provide the training you need. Experience in customer service, call centers, home services, hospitality, retail, or similar customer-facing roles is helpful, but attitude, communication skills, and willingness to learn are equally important.

 

What You'll Do:

• Answer inbound customer calls in a friendly, professional, and timely manner.
• Listen carefully to understand the customers’ needs and determine how we can help.
• Convert customer inquiries into scheduled service appointments whenever appropriate.
• Accurately collect and enter customer, property, and service information into our system.
• Communicate appointment expectations, availability, and next steps clearly to customers.
• Identify opportunities to explain available maintenance plans, memberships, or other relevant services.
• Respond professionally to customer questions, concerns, and objections.
• Help resolve customer issues and escalate situations when additional assistance is needed.
• Coordinate with dispatchers, technicians, managers, and other team members to provide smooth customer experience.
• Follow up with customers when needed to help recover unscheduled opportunities or resolve outstanding issues.
• Maintain accurate notes and documentation of customer interactions.
• Participate in ongoing training, call coaching, and performance improvement.
• Support other customer service and administrative activities as business needs require.

 

What Success Looks Like:

• Provide a quality customer experience
• Inbound opportunities successfully booked
• Accuracy and completeness of customer information
• Call quality and adherence to company processes
• Membership or maintenance-plan opportunities
• Reliability and responsiveness
• Teamwork and communication
• Customer follow-up and resolution of concerns

 

You may be a great fit if you:

• Have excellent verbal communication and phone skills.
• Enjoy talking with people and helping solve problems.
• Are a strong listener who can identify what a customer really needs.
• Can remain friendly and professional when customers are frustrated or stressed.
• Are comfortable asking questions and guiding a conversation toward scheduling an appointment.
• Are organized and detail-oriented.
• Good computer/software skills, accurate data entry.  
• Can accurately enter information while speaking with customers.
• Can manage multiple priorities in a fast-moving environment.
• Have good judgment and know when to ask for help.
• Are comfortable learning new technology and software.
• Respond well to coaching and want to continuously improve.
• Enjoy working as part of a team.
• Bring a positive, dependable, solutions-oriented attitude to work.

 

Compensation & Performance Incentives:

We offer competitive compensation along with opportunities to earn additional incentive compensation based on performance.

Depending on the position and location, incentive opportunities may include results such as appointment-booking performance, membership sales, customer-service quality, and other measurable goals.

 

What is in it for You:

• 100% employer-paid health and dental insurance after 90 days
• After 1 year, 401(k) with 3% company contribution, regardless of employee contribution
• PTO on an accrual basis from day one, with rate increasing each year up to 4 weeks per year
• 7 paid holidays per year

 

Why Join Us?

We operate in an essential industry where customers often call because something in their home isn't working and they need help.  That makes this role important.

You'll be part of a team that works together to solve problems, take care of customers, and continually improve how we operate. We provide training, coaching, and opportunities to develop your skills and grow with the organization.

If you're a strong communicator who enjoys helping people, likes being part of a team, and wants your performance to make a visible difference, we'd like to hear from you.

Pay Range: USD $18.00 - USD $18.00 /Hr.