ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Brian Arends - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Respond to customer inquiries regarding insurance policies, coverage options, claims, and billing, ensuring clear and accurate information is provided.
Assist customers with policy changes, including updating personal information, adding or removing coverage, and processing renewals or cancellations.
Maintain accurate customer records and policy documentation, ensuring compliance with industry regulations and company standards.
QUALIFICATIONS:
Experience in customer service and customer management preferably within the insurance industry.
Bilingual Spanish preferred
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
Willing to obtain active insurance license.
Numbers & Facts
Location
Prospect, KY
Job Type
Full-time
Skills
Billingunmatched
Communication Skillsunmatched
Community Supportunmatched
Customer Experienceunmatched
Customer Service Evaluationunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Detail Orientedunmatched
Documentationunmatched
Farm Managementunmatched
Health Insuranceunmatched
Insuranceunmatched
Leadershipunmatched
Maintain Complianceunmatched
Multilingualunmatched
Operationsunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Regulatory Complianceunmatched
Reimbursementunmatched
Resolve Customer Issuesunmatched
Spanish Languageunmatched
Track Customer Issuesunmatched
Training/Teachingunmatched
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