Customer Service Raleigh

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City and State

Raleigh, NC

Job Summary

Benefits

Benefits Offered: Medical Insurance | Dental Insurance | Vision Insurance | Paid Time Off | 401k | Safety bucks program!

Pay Range

$18 per hour

Cosmos Surfaces is seeking an energetic and customer-focused Temporary Customer Service Representative to join our team in Meridian, Idaho for a two-month assignment. We are looking for someone with a positive attitude, excellent communication skills, and the ability to thrive in a fast-paced environment.

This is a great opportunity for someone seeking temporary employment, customer service experience, or an opportunity to work with a dynamic and growing organization.

Position Summary

The Customer Service Representative serves as the first point of contact for customers through in-person interactions, phone calls, and email communications. This position plays a critical role in delivering excellent customer experiences while supporting daily operational activities and ensuring customer requests are handled efficiently and professionally.

Primary Responsibilities

• Greet customers with professionalism, enthusiasm, and exceptional customer service
• Maintain a clean and organized front office, reception area, and customer waiting space
• Assist customers in person, by phone, and through email communications
• Learn and navigate company systems and product offerings
• Enter customer opportunities and information into company systems
• Maintain product sample displays and customer materials
• Manage and update customer hold requests and related documentation
• Conduct follow-up calls with customers when needed
• Assist with accounts receivable follow-up calls
• Maintain activity tracking and daily call logs
• Photograph incoming inventory and upload documentation into company systems
• Support office and operational staff with administrative tasks as assigned
• Perform additional duties as needed

Qualifications

• High school diploma or GED required
• Previous customer service, cashier, retail, reception, or front desk experience preferred
• Strong verbal and written communication skills
• Friendly, professional, and customer-oriented demeanor
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize responsibilities effectively
• Ability to work independently and collaboratively within a team environment
• Basic computer proficiency and ability to learn new software systems
• Ability to follow procedures and instructions accurately

Physical Requirements

• Regular use of hands for computer and office tasks
• Frequent communication with customers and team members
• Occasional standing, walking, reaching, and light lifting
• Ability to lift up to 25 pounds occasionally

Position Number

31189

Quality Labor Management (QLM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, transgender status or sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The Company complies with applicable Federal state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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