Customer Service Representative

Job Summary

Carevexa Healthcare Staffing and Consulting, LLC is seeking a dependable and professional Customer Service Representative to join our team as an independent contractor. Healthcare organizations need agents like yourself to alleviate their work load and essentially be a reliable source to tackle daily customer service tasks. Carevexa is here to recruit agents who can manage calls and assist healthcare organizations with assessing their customer needs by resolving issues efficiently across high volume calls. If you are a collaborative problem-solver who stays composed under pressure, we invite you to apply.

Position Details

• Job Type: Contract
• Compensation: Competitive
• Work Arrangement: Fully remote

Key Responsibilities

As a Customer Service Representative at Carevexa, you will:

• Assess customer needs through attentive listening and targeted questions, and communicate findings clearly and accurately.
• Maintain a high level of professionalism on every call, representing Carevexa with courtesy, patience, and respect.
• Operate phone systems and computer applications to manage inbound calls, including transferring calls to the front desk when appropriate.
• Receive and place follow-up calls to confirm resolutions, gather additional information, and keep customers informed.
• Research and analyze customer problems, then recommend and deliver practical solutions.
• Enter, update, and maintain customer information in CRM workflow databases with accuracy and attention to detail.
• Extract and review information from documents and digital records to support customer inquiries.
• Follow established standard operating procedures (SOPs) to ensure consistent, high-quality service.
• Manage high call volumes effectively, taking on challenges with a positive and solution-focused attitude.
• Collaborate with colleagues as a team player and attend team meetings as scheduled.

Required Qualifications

• Ability to work fully remote
• High School Diploma or GED
• Independent Contractor 1099 work
• Demonstrated ability to manage multiple tasks and priorities in a fast-paced setting.
• Demonstrated ability to assess customer needs and communicate findings clearly, both verbally and in writing.
• Ability to maintain professionalism and a calm demeanor during customer calls, including high-volume periods.
• Basic data entry knowledge with a focus on accuracy.
• Ability to operate phone and computer systems, including CRM workflow databases.
• Ability to follow SOPs (standard operation procedures) and work within defined processes.
• Strong research and analytical skills to identify problems and provide solutions.
• Reliable wifi and computer access and the ability to obtain and extract information from documents.
• Willingness to work as part of a team and attend scheduled meetings.

Preferred Qualifications

• Previous experience in a customer service, call center, or similar client-facing role.
• Experience handling both inbound and outbound calls, including follow-up communication.
• HIPAA Certification
• Prior exposure to CRM platforms or workflow-based database systems.
• Experience routing or transferring calls within a multi-department or front-desk environment.

Technical Skills

• Phone systems: Proficiency in operating business phone systems, including call transfers and call handling.
• CRM and databases: Ability to navigate CRM workflow databases and log customer interactions accurately.
• Data entry: Basic data entry skills with attention to detail and accuracy.
• Document handling: Ability to locate, review, and extract information from electronic documents and records.
• General computer skills: Comfort working with multiple software applications at once.

Core Competencies

• Active listening and clear verbal communication
• Problem-solving and critical thinking
• Adaptability and resilience under high call volume
• Time management and organization
• Teamwork and collaboration

Application Information

Carevexa is an equal opportunity employer and welcomes applicants from all backgrounds. We evaluate candidates based on skills, experience, and qualifications for the role.

To apply for the Customer Service Rep contract position, please submit your resume along with a brief summary of your relevant customer service and CRM experience. Qualified candidates will be contacted regarding next steps. We look forward to learning how you can contribute to the Carevexa Healthcare Staffing and Consulting ,LLC.