Customer Service Rep
About the Role:
Key Responsibilities
- Provide professional customer service support to employees, clients, and vendors.
- Coordinate and support daily meal program operations and meal distribution activities.
- Shuttle meals and supplies between designated locations as required.
- Respond to telephone inquiries and provide timely issue resolution.
- Send and manage email notifications related to meal deliveries, scheduling, and service updates.
- Maintain accurate records, logs, and operational documentation.
- Utilize Microsoft Word and Excel to prepare reports, track information, and update records.
- Communicate effectively with team members, management, and vendors regarding operational needs.
- Monitor meal inventory and ensure proper handling and delivery procedures are followed.
- Support special meal requests and escalations as needed.
- Maintain a professional and organized work environment while adhering to company policies and procedures.
- Minimum of 1 year of customer service experience required.
- Experience working in a fast-paced operational or hospitality environment preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Word and Excel.
- Ability to multitask and prioritize assignments effectively.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Professional demeanor and dependable work ethic.
Physical Requirements
- Ability to stand, walk, and sit for extended periods of time.
- Ability to lift and transport meal containers and supplies as needed.
- Ability to move throughout the facility during meal distribution and support activities.
Work Environment
- Fast-paced corporate and service-oriented environment.
- Requires frequent interaction with employees, vendors, and management teams.
- May require flexibility in scheduling based on operational needs.
Preferred Skills
- Experience with food service, hospitality, corporate dining, or mailroom/logistics operations preferred.
- Experience handling high-volume customer interactions and service requests.
- Basic administrative and reporting experience preferred.
The pay rate for this position starts at $17/ hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."