Customer Service Reprenstative

Moscow, TN

$20 Per Hour
Instant Apply

3 days ago

Job Description

AI Overview

A Customer Service Representative (CSR) is the primary front-line liaison between a company and its customers, handling inquiries, resolving complaints, and processing transactions across phone, email, live chat, or in-person channels. You can review a customizable template through the ZipRecruiter Job Description Template or explore hiring best practices on Indeed's Job Description Guide.

Job Overview

- Position Title: Customer Service Representative (CSR)
- Department: Customer Support / Operations
- Reports To: Customer Service Supervisor / Manager
- Employment Type: Full-Time / Part-Time / Remote

Key Responsibilities

- Customer Communication: Answer inbound phone calls, emails, live chat messages, and social media inquiries in a timely, professional manner.
- Problem Solving: Diagnose and resolve customer complaints, process returns, issue refunds, or arrange product replacements.
- Order & Account Management: Process new orders, update customer account details, track shipments, and assist with billing or subscription questions.
- Escalation & Collaboration: Route complex technical, financial, or legal issues to appropriate internal departments or senior specialists.
- Record Keeping: Log detailed notes of customer interactions, transactions, and feedback into the company’s CRM or helpdesk software.
- Product Knowledge: Maintain a deep understanding of company policies, services, and product features to provide accurate information.

Required Qualifications & Skills

- Education: High school diploma or equivalent (some roles prefer an associate’s or bachelor’s degree in business, communications, or a related field).
- Experience: 1+ years of experience in customer service, retail, or a call-center environment preferred.
- Soft Skills:
  - Strong active listening and empathy
  - Clear verbal and written communication
  - Patience and calmness under pressure when dealing with frustrated customers
  - Problem-solving and conflict-resolution abilities
- Technical Skills:
  - Proficiency with computers and CRM/helpdesk software (e.g., Zendesk, Salesforce)
  - Ability to type quickly and multi-task across multiple browser windows or chat streams

Numbers & Facts

Location	Moscow, TN
Salary	$20 Per Hour

Skills

Artificial Intelligence (AI)unmatched
Best Practicesunmatched
Billingunmatched
Computer Skillsunmatched
Conflict Resolutionunmatched
Corporate Policiesunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM) Systemsunmatched
Customer Service Managementunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Help Desk Softwareunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Legalunmatched
Multitaskingunmatched
Online Chatunmatched
Order Processingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Retailunmatched
Returns Processingunmatched
Sales Managementunmatched
Salesforce.comunmatched
Social Mediaunmatched
Telephone Skillsunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Transaction Processing/Managementunmatched
Web Browsersunmatched
ZenDeskunmatched

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