Customer Service Representative

Job Title: Customer Service Representative

Industry: Customer Support / Call Center

Location (City, State): Austin, TX (Onsite)

Compensation: $18 - $20 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Work Schedule: Full-time | Onsite | Contract-to-Hire

About Our Client:

Addison Group is partnering with one of our clients to find a dependable and customer-focused Customer Service Representative. This opportunity is ideal for someone who thrives in a fast-paced, high-volume environment and is eager to grow into a long-term role.

Job Description:

The Customer Service Representative will serve as the primary point of contact for customers, handling a high volume of inbound calls while delivering timely and professional support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently throughout the day.

Key Responsibilities:

• Respond to a high volume of incoming customer calls daily
• Assist customers with order inquiries, updates, and general concerns
• Address and resolve customer issues with professionalism and empathy
• Accurately document interactions and maintain records in internal systems
• Meet or exceed established call and performance metrics
• Collaborate with internal teams to ensure customer satisfaction

Qualifications:

• At least 2 years of experience in a customer service or call center role
• Proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Strong verbal communication and problem-solving skills
• Ability to multitask in a fast-paced, metrics-driven environment
• Reliable, punctual, and available to start quickly

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.