Customer Service Representative 

About the Role:

Job Title: Customer Service Representative
Location: Bessemer, AL (Onsite)
Job Type: Contract (With Higher possibility of Extension or Conversion)
Pay Rate: $18.75/hour on W2
Schedule:  Fri, Sat, Sun & Mon | 7:00am - 6:00pm
                    Wed, Fri, Sat, Sun | 9:00am - 8:00pm
                   Tues, Wed, Thurs, Fri, Sat | 7:00AM - 4:00PM
                   Sun, Mon, Tues, Wed, Thurs | 11:00am - 8:00pm

Please find the job description below. I’d love to schedule a quick call to go over the details and learn more about what you’re looking for in your next role. If this is not the right fit for what you are targeting right now we are also happy to pay a referral bonus if you have a former colleague in mind please feel free to pass this information along as well!

About the Role

We are looking for a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth and reliable delivery experience. This role is ideal for someone who is comfortable handling customer concerns, coordinating delivery activities, and resolving issues in a fast-paced environment.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor delivery routes and progress
• Scan haul-away pods and verify stamps
• Process delivery order changes and cancellations
• Coordinate with drivers and internal teams to resolve delivery-related concerns

What You’ll Need

• Experience using Microsoft Office, including MS Project, Word, Excel, and PowerPoint
• Strong customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Strong multitasking and organizational skills
• Ability to work effectively under pressure
• High school diploma or equivalent preferred
• 1+ year of related experience, preferably in a call center environment

This is a great opportunity to join a supportive team and contribute to daily customer service and delivery operations.

#INDWEST