Customer Service Representative 

Location: Bessemer, AL (Onsite)
Employment Type: Contract
Pay Rate: Up to $18.75/hour
Schedule: Tuesday–Saturday | 7:00 AM–4:00 PM

Position Overview

We are seeking a customer-focused Customer Service Representative to support customers, business partners, and drivers in a fast-paced environment. The ideal candidate is organized, adaptable, and enjoys resolving problems while delivering excellent customer service.

Key Responsibilities

• Assist customers and business partners via phone and email.

• Handle customer complaints professionally and resolve issues.

• Monitor delivery routes and communicate updates.

• Process delivery order changes and cancellations.

• Scan haul-away pods and verify required stamps.

• Support daily operations and maintain accurate information.

Requirements

• Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project.

• Strong communication and customer service skills.

• Ability to multitask and prioritize responsibilities.

• Comfortable working in a fast-paced environment.

• High school diploma or equivalent preferred.

• One year of related experience, preferably in a call center, is a plus.

What We Value

• Positive attitude and willingness to learn.

• Strong teamwork and accountability.

• Problem-solving skills.

• Ability to remain calm under pressure.

This is a great opportunity to join a supportive team and contribute to daily customer service and delivery operations.