Customer Service Representative

Customer Service RepresentativeBenefits:PTO TimeFlex ScheduleGet Paid Weekly401(k) Match @ 4%Paid Training, Educational Allowances/Reimbursement for Field-related CoursesBlue Cross Blue Shield Health InsuranceDental InsuranceVision InsuranceLife InsurancePaid Holidays to CelebrateCompany Events Full job descriptionDo you want to join our growing, customer-focused, and, dare we say, fun team?Then we want to talk to you TODAY!We're a dynamic, family-owned business with over 45 years of expertise. We're on a mission to be a great place to work, provide industry leading service and continue to grow!We're the go-to experts for plumbing, heating, cooling, and electrical services to keep homes and businesses comfortable all year long. Join us in making every home and business a Customer and MillTown fan. Make this year the first to join the MillTown team.Essential Duties and Responsibilities*Convert incoming customer calls into booked service appointments.Deliver call scripts with an authentic cadence; be clear, compelling and personable.Respond to customer requests, resolving issues and promoting the brand.Be professional and establish customer rapport, encouraging repeat business.Participate in training to boost booked calls and practice outbound calling.Adhere to the company's plan for resolving customer complaints quickly and favorably.Maintain and update customer database with complete and accurate information.Desired Skills and ExperienceProven track record in customer service.IT competent; good typist and proficient with phone systems.Highly organized with exceptional follow-through abilities.Strong verbal and written communications.Ability to build trust and demonstrate empathy.Bachelor degree or equivalent is a plus.Engaging personality that blends well with a fast-paced, goal-driven environment MillTown Plumbing & Heating Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.Job Type: Full-timePay: $18.00-24.00/HourIf you require alternative methods of application or screening, you must approach the employer directly to request this, as Indeed is not responsible for the employer's application process.

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