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Customer Service Representative

Alphagraphics

Chicago, IL

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JOB DETAILS
SALARY
$45,000–$80,000 Per Year
SKILLS
Billing, Career Development, Communication Skills, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Health Insurance, Job Requisition Posting, Lead Management, Marketing, Order Processing, Organizational Skills, People Management, Presentation/Verbal Skills, Pricing, Printing, Quality Metrics, Sales Operations, Small Business, Team Player, Training Program, Writing Skills
LOCATION
Chicago, IL
POSTED
Today
Benefits:
  • Competitive salary
  • Employee discounts
  • Health insurance
BENEFITS/PERKS:
  • Competitive Compensation with commissions on the revenue
  • Flexible Scheduling
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development
COMPANY OVERVIEW:

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

WHAT WE EXPECT OF YOU:
  • Serve as the primary internal representative of the organization.
  • Convey to the customer our expertise in products, services and capabilities and estimates the pricing for customer needs
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, pricing, cancel orders, work on lead management
  • Determine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI)
  • Knowledge and experience in a printing shop would be preferred
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
WHAT YOU BRING TO THE TABLE:
  • Print shop experience preferred but not required
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
  • Strong organizational skills.
  • Desire to continuously look for ways to help people.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.


The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.

Compensation: $45,000.00 - $80,000.00 per year

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

About the Company

A

Alphagraphics

📍Address: 22158 Elkhart East Blvd, Elkhart IN 46514

📞Phone: +1 (574) 295-1203

Your business cards travel farther than you think—wallets, desks, conference tables, and trade show bags. AlphaGraphics Elkhart makes sure they look and feel right wherever they land. Our custom business cards printing includes premium stocks, specialty finishes, and clear, legible layouts that represent you well. We can match those cards with flyer and brochure printing that tells the full story of your services. For extra visibility, add simple custom signage printing at your office or storefront, keeping everything on brand. AlphaGraphics Elkhart pays attention to the details so every piece reinforces a professional image and makes it easier for people to remember you.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Other/Not Classified
WEBSITE
https://www.alphagraphics.com/us-indiana-elkhart-us599

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