Customer Service Representative - Collision Center

Customer Service Representative - Collision Center Fred Beans CARSTAR Mechanicsburg

Reports To: Collision Center Office Manager Schedule: Full-time; M-F 8am-6pm

Position Summary

We are seeking a customer-focused and organized Customer Service Representative to serve as the first point of contact for our Collision Center. This role is responsible for delivering an exceptional customer experience by managing front desk operations, handling incoming calls, coordinating appointments, maintaining accurate customer and billing records, supporting accounts receivable activities, and providing administrative support to the Collision Center team. The ideal candidate is professional, detail-oriented, and committed to outstanding customer service.

Key Responsibilities

• Greet customers and visitors in a friendly, professional manner.
• Answer and direct incoming phone calls promptly and courteously.
• Collect and enter customer information accurately into company systems.
• Educate customers on the vehicle repair process and insurance procedures.
• Schedule estimates, repairs, and rental vehicle reservations.
• Maintain appointment calendars and coordinate repair schedules.
• Provide regular repair status updates to customers throughout the repair process.
• Assist with billing, supplemental billing, job closing, and payment processing.
• Maintain accurate accounts receivable records, monitor outstanding balances, and follow up on unpaid invoices to ensure timely collection and clean receivables.
• Verify payment arrangements prior to vehicle delivery and ensure all payments comply with company policies.
• Support estimators and management with follow-up calls and administrative tasks.
• Document customer communications and maintain accurate records.
• Resolve customer concerns or escalate issues when necessary.
• Participate in daily operational meetings and reporting activities.
• Ensure all customers receive a positive, professional experience from drop-off through vehicle delivery.
• Provide backup support for front desk and customer service operations as needed.

Qualifications

• Excellent customer service and communication skills.
• Professional phone etiquette and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry, billing, and accounts receivable management.
• Ability to work in a fast-paced environment.
• Proficiency with computer systems and office software.
• Previous customer service, administrative, accounts receivable, receptionist, or automotive industry experience preferred.

What We're Looking For

The Customer Service Representative is often the first impression customers have of our business. We are looking for someone who is friendly, professional, dependable, and passionate about delivering exceptional service while maintaining accurate financial records and supporting the overall success of the Collision Center.

Fred Beans Automotive is a veteran friendly and equal opportunity employer.