Customer Service Representative (CSR)

What You’ll Do

· Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops -- listening to each customer's needs and concerns.

· Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.

· Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customer’s vehicles -- qualifying the damage for a repair or selecting the appropriate glass part for replacement.

· Proactively assist the CSR team by answering hold calls as needed.

· Help new associates get up and running with orientation and training, as needed.

· All other duties as assigned.

What You’ll Need

· Age: Must be 16+ years of age.

· High school diploma or equivalent (or actively enrolled).

· Prior experience in a call center/contact center/customer service preferred.

· Ability to operate a computer and telephone systems while seated for extended periods of time.

· Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.