Work Details Job Title: Customer Service Representative
Job ID: 3507-1|AO-96323
Work Timing: Rotating Shifts Where the working hours and days change on a rotating basis
Work Type: Onsite
Reporting Location:
East Hartford, CT Duration: 3 month(s)
Pay Rate:
$18.00 - 20.00 / hr
Summary Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen's customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.
Must be US Citizen
- Required to show US passport or certified birth certificate with raised seal on day one.
- Client specific background screening required - see Background Checks section below.
- See attached document with onboarding/badging process details.
- Hours: 1st shift Mon-Fri 8am to 430 pm
- Must have organizational skills
- Temp assignment to provide coverage for someone on leave. Potential for extension or temp to hire if the situation changes internally.
- This is an on-site, in person position. Can not be done remotely.
- Customer service skills required. Must be willing to talk with customers and vendors.
- Computer skills required. Will be using MS Office and Outlook daily.
- Professionalism a must.
- Will answer internal call from client, in additional to calling vendors.
- Will handle invoice resolution.
- Steel toe shoes required if/when they go on the shop floor. Toe caps can be provided if needed.
- Dress code: jeans/long pants and collared shirt/blouse.
- Must be comfortable with heavy email, phone and personal interaction necessary to order items as customer requests.
Responsibilities- Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen's purchasing strategies.
- Review and approve assigned inventory forecasts produced by Vallen's inventory management or other Enterprise Resource Planning application.
- Review and approve daily replenishment recommendations produced by Vallen's inventory management or other Enterprise Resource Planning application.
- Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
- Place purchase requisitions and vendor purchase orders.
- Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
- Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
- Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
- Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
- Communicate with vendors to resolve problems with timeliness and product quality.
- Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
- Research and resolve account payables nonconformance with suppliers.
- Identify opportunities for and document customer cost savings.
- Produce customer KPI measurement data.
- Follow all Vallen and customer Standard Operating Procedures.
- Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
- Perform other duties as assigned.
Requirements High school diploma or equivalent. Bachelor's degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
- Excellent customer service.
- Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
- Mathematical aptitude for basic calculations.
- Self-starter with the ability to work independently.
- Strong attention to detail and accuracy.
- Demonstrated strong attention to detail, organizational and execution skills.
- Proficiency with MS-Office products.
- Strong verbal and written communication skills.
- Work Environment & Physical Demands:
- Long periods of time working on a computer and performing repetitive key-boarding activities.
- Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
- Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
- Overtime hours may be required with little advanced notice.
- While performing the duties of this job, the associate is regularly required to talk and hear. The associate frequently is required to sit.
- The associate is occasionally required to stand and walk. The associate may be required to occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.
Skills- Customer Services representative