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Client Services Associate Jobs

Customer Service Representative / Dispatcher

Artic Air Home Services
  • Florida
    Today

    Job Description

    Now Hiring: Customer Service Representative / Dispatcher 

    Confidential Home Services Company | Palatka/St. Augustine, FL | $23–$27 per hour 

    Put your customer service and dispatch experience to work with a growing home services team. 

    A confidential home services company in Palatka/St. Augustine is seeking an experienced Customer Service Representative / Dispatcher. This role is ideal for someone who enjoys helping customers, booking service appointments, solving scheduling challenges, and supporting technicians in a fast-paced environment. 

    You will serve as a key point of contact for both customers and technicians. Success in this position requires strong communication, sound judgment, attention to detail, and the ability to adjust priorities while maintaining a positive customer experience. 

    What You’ll Do 
    • Answer inbound calls, identify customer needs, and create a professional first impression 
    • Explain service options, build value, and convert qualified calls into booked appointments 
    • Enter accurate customer and job information, confirm appointments, and communicate updates 
    • Schedule and dispatch technicians based on customer needs, skills, location, and availability 
    • Monitor job progress, respond to schedule changes, and keep customers and technicians informed 
    • Handle questions and concerns with empathy, urgency, and a solution-focused approach 

    What We Offer 
    • Commissions Opportunity 
    • Medical: 80% company-paid 
    • Dental, vision and disability coverage 
    • 401(k): available, no company match 
    • PTO plus paid holidays 
    • Paid training 
    • EAP (Employee Assistance Program) 
    • Company vehicle, iPad and gas card (field roles) 
     
    What You’ll Bring 

    Qualified candidates should have experience in a high-volume customer service environment, strong computer skills, and the ability to manage multiple priorities. HVAC and plumbing call center experience, HVAC and plumbing dispatch experience, and ServiceTitan knowledge are preferred. 

    Interested in a stable, long-term opportunity? Apply today to be considered for this Palatka/St. Augustine-based position. 

    Candidates must be able to pass required background screening and drug testing. Equal Opportunity Employer. 

    Numbers & Facts

    LocationFlorida
    Websitehttps://articairhomeservices.com/careers

    Skills

    • Apple iPadunmatched
    • Call Centersunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Employee Assistance Planunmatched
    • Establish Prioritiesunmatched
    • HVACunmatched
    • Multitaskingunmatched
    • Needs Assessmentunmatched
    • Plumbingunmatched
    • Telephone Skillsunmatched

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