Customer Service Representative

Solenoid Solutions, Inc. | A Control Devices Company

Solenoid Solutions specializes in custom solenoid valves and manifold solutions for OEM customers. Join a manufacturing team focused on accurate order processing, responsive customer support, and dependable solutions.

Position Title: Customer Service Representative

Department: Sales

Location: Erie, PA

Reports To: Director of Operations

Classification: Hourly – Non-Exempt

Schedule: Monday- Friday 8am-5pm

Position Summary:

Solenoid Solutions specializes in custom solenoid valves and manifold solutions for OEM customers. We are seeking an organized, dependable individual who thrives in a fast-paced manufacturing environment and takes pride in accuracy and exceptional customer service.

In this role, your primary responsibilities will include receiving, reviewing, and accurately entering customer purchase orders into our order management system and interfacing with the Sales Team, Customers, and the Operations Team to handle escalations, expedites, and special requests. This will also include monitoring certain customers external "portals "and revising forecasted orders in the ERP system according to customer data. The ideal candidate will possess strong computer skills, excellent attention to detail, and the ability to manage multiple priorities efficiently. This position plays an important role in supporting our sales operations, ensuring accurate order processing, and delivering the responsive, reliable service our customers expect.

Essential Job Duties:

• Enter new customer orders.
• Calculate customer lead times and ship dates.
• Accurately enter new customer purchase orders and ERP order releases into the Company's EPICOR ERP System.

• Confirm orders to customers via email

• Monitor weekly forecast data from specific customers and update in ERP accordingly

• Interface with Sales Team, Customer, and Operations Team to facilitate expedites, escalations, and special requests.

• Direct incoming phone traffic/visitors (if necessary) to the correct personnel.

Required Education:

• High School Diploma/GED

Required Experience/Skills:

• ERP and data entry experience

• Demonstrate strong computer skills and can accurately enter data

• Prior experience in a manufacturing environment
• Experience with systems, purchase orders, or material control
• Strong computer skills
• Strong working knowledge of MS Excel
• Strong analytical and problem-solving skills
• Very detail oriented and high level of accuracy
• Has the ability to multi-task in a fast-paced environment.
• Strong commitment to customer support and teamwork
• Strong verbal and written communication skills

Desired Experience:

• Order Entry

• Inside sales experience

• Experience using EPICOR ERP

About Solenoid Solutions, Inc.

Solenoid Solutions, Inc., a Control Devices company, specializes in designing and manufacturing custom solenoid valves and manifold solutions for original equipment manufacturers. The team supports customers with application-focused products and responsive service.

As part of the Control Devices family, Solenoid Solutions is committed to supporting its employees and customers. Benefits and compensation details will be discussed during the hiring process.

Solenoid Solutions, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

All offers of employment with Control Devices are contingent upon successful completion of a Background Check and Drug Screen.