NOT REMOTE
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
About AGT Labs
AGT Labs was founded as a specialized extension of A&B Labs, with a dedicated focus on non-environmental laboratory testing services. While A&B Labs continues to lead in environmental and microbial testing, AGT Labs was launched to provide clients with a streamlined, expert-driven experience in areas such as food testing, industrial hygiene monitoring, asbestos analysis, and petroleum testing.
Although AGT Labs is newly launched, our foundation is built on over three decades of laboratory expertise, advanced instrumentation, and deep regulatory knowledge. We operate under strict adherence to U.S. compliance standards, including ISO/IEC 17025, FDA, EPA, OSHA, and ASTM protocols.
Located in Houston, TX, our facility serves clients across the country, offering rapid turnaround, personalized service, and technically sound reporting. AGT Labs exists to help organizations make informed decisions, ensure workplace safety, protect public health, and maintain the highest levels of product quality and regulatory readiness.
OUR MISSION
Our mission is to deliver accurate, timely, and regulatory-compliant laboratory testing services that protect public health, worker safety, and environmental integrity across the World.
As a U.S. based spin-off from A&B Labs, we carry forward a legacy of scientific excellence, offering specialized expertise in food testing, industrial hygiene, asbestos analysis, and petroleum testing. We are committed to helping our clients meet strict federal and state regulations, including FDA, EPA, OSHA, and NIOSH standards—while upholding the highest levels of quality, transparency, and customer service.
Careers
At AGT Labs, we recognize that our success stems from the collective efforts and strategies of our team. We strive to attract and retain professionals with the right skills, experience, and attitude. If your expertise is in analytics, field operations, marketing/sales, or management, we would like you to submit your application and resume. We value our employees and express our appreciation through a robust benefits program.