Customer Service Representative

Job Description:

The Customer Service Representative will play a key role in the success of our company. This position is responsible for communicating with our customers, our employees and our internal operations to ensure a positive customer experience.

Core Responsibilities & Duties:

• Interact with customers by phone, email and in person
• Handle customer service issues in a professional manner
• Effectively communicate with production team to ensure a positive customer experience
• Establish and maintain relationships with production staff to facilitate the success of the company
• Manage the flow of communication between production team and customers to ensure customer satisfaction
• Identify customer needs when dealing with new or existing customers
• Continuously improve through feedback to create a more efficient and effective service program
• Adhere to company policies and procedures
• Maintain a high level of professionalism in a workplace that is fast paced and sensitive to customer concerns

Requirements:

• Previous experience in customer service, sales or other related fields.
• Familiarity with industry standard practices. (EPA, OSHA, HIPAA)
• Ability to handle critical information in a professional manner.
• Ability to recognize when problems have been solved and continue to search for new solutions.

Excellent benefits include medical with a standard PPO plan with deductibles as low as $1,500 and wellness credit up to $750; free concierge primary care; voluntary 401k plan currently matching up to 12%; voluntary dental and vision plans; free telemedicine services; basic life, long and short term disability coverage.

EOE M/F/D/V

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