The Junior Customer Service Representative provides entry-level technical support in a regulated government environment.
Responsibilities include initial troubleshooting of end-user issues, logging incidents, following escalation procedures, guiding users through standard tasks, adhering to security practices, utilizing a knowledge base, and managing a ticket queue.
Qualifications include an associate's degree or relevant experience, basic IT support knowledge, familiarity with ITSM tools, strong communication skills, and ability to obtain a security clearance.
Preferred qualifications are a bachelor’s degree, certifications like CompTIA A+ or ITIL, and experience with federal IT policies.
Compensation ranges from $20.83 to $26.25 per hour. ASM promotes equal employment regardless of race, gender, or background, and accommodations are available for qualified individuals.