Customer Service Representative (Inside Sales)

Position Overview

The Customer Service Representative (Inside Sales) is responsible for providing exceptional customer service, technical support, and sales assistance to customers seeking industrial products and services.

This position serves as a key point of contact for customers, assisting with product inquiries, quotes, order processing, product sourcing, and troubleshooting. The ideal candidate is organized, detail-oriented, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced sales environment.

Key Responsibilities

Customer Service & Sales Support

• Respond to customer inquiries and provide accurate product information, pricing, and quotes.

• Process customer orders accurately and efficiently.

• Proactively generate sales opportunities and promote company products and services.

• Negotiate sales and purchase prices with customers and suppliers.

• Build and maintain positive relationships with customers and suppliers.

• Troubleshoot customer concerns and provide timely resolutions.

Order Processing & Product Sourcing

• Source and order products based on customer requirements.

• Coordinate with suppliers to obtain products and fulfill customer orders.

• Monitor order status and expedite backorders to meet customer needs.

• Ensure customer orders are processed and fulfilled accurately.

• Communicate with customers regarding product availability, order updates, and delivery timelines.

Inventory & Shipping Support

• Assist with pulling inventory and preparing customer shipments.

• Support order fulfillment and shipping activities.

• Process and coordinate customer returns.

• Work with internal teams and suppliers to ensure timely and accurate product delivery.

Administrative & Operational Support

• Maintain accurate customer and order information.

• Utilize Microsoft Office applications, including Word, Excel, and Outlook, to support daily operations.

• Communicate professionally with internal teams, customers, and suppliers through email and other communication channels.

• Manage multiple customer requests and priorities while maintaining accuracy and efficiency.

Required Qualifications

Education & Experience

• High school diploma or GED required.

• Previous customer service and sales experience.

• Experience working with Microsoft Office applications, particularly Excel.

• Familiarity with supply chain systems and processes.

Required Skills

• Strong customer service and interpersonal communication skills.

• Excellent organizational skills and attention to detail.

• Ability to multitask, prioritize responsibilities, and manage time effectively.

• Reliable, detail-oriented, and results-focused.

• Moderate computer proficiency, including professional email communication.

• Ability to work independently and collaboratively with customers, suppliers, and internal teams.

• Strong problem-solving and troubleshooting abilities.

Preferred Qualifications

• Previous inside sales or industrial sales experience.

• Knowledge of industrial products and related applications.

• Experience with product sourcing, purchasing, order processing, or inventory management.

• Familiarity with supply chain systems and order fulfillment processes.