Customer Service Representative
Company Overview
Spencers Best Pest Control is a growing pest control company serving the Greater Phoenix area. Backed by the trusted Spencers name, we focus on exceptional service, professionalism, and lasting customer relationships.This is a great opportunity for an experienced pest control professional to join our growing team and advance with the company as we expand.
Position Summary
We are seeking an experienced Customer Service & Inside Sales Representative to join our team. This role handles customer service, scheduling, inbound sales, and customer follow-up. The ideal candidate has pest control industry experience and can effectively support existing customers while converting new leads into recurring customers.
Key Responsibilities
- Answer and professionally manage inbound customer and sales calls
- Convert inbound leads into scheduled services and recurring customers
- Conduct outbound sales and customer follow-up calls
- Schedule and reschedule customer service appointments
- Assist customers with service, account, and billing questions
- Handle customer concerns professionally and work toward appropriate resolutions
- Explain pest control services, service plans, and pricing
- Follow up with leads and open sales opportunities
- Maintain accurate customer records, account notes, and follow-up activities
- Coordinate with technicians and management to ensure a strong customer experience
- Follow established customer service and office procedures
Qualifications
- Minimum of 2 years of pest control customer service experience required
- Pest control sales or inside sales experience strongly preferred
- Strong telephone and interpersonal communication skills
- Comfortable discussing pricing, presenting service options, overcoming objections, and asking for the sale
- Strong organizational and follow-up skills
- Comfortable working with customer management and scheduling software
- Professional, dependable, positive, and team-oriented
- Ability to work effectively in a growing and evolving organization
Ideal Candidate
We are looking for more than someone to simply answer phones. The ideal candidate understands the pest control business, knows how to take care of customers, recognizes sales opportunities, follows through on commitments, and wants to become an important part of a growing organization.
Spencer’s TV & Appliance was started in 1973 by Nicholas Spencer. Dick and Nancy Biederbeck purchased the $50,000 appliance business in 1975. Through their combined efforts and outstanding customer service philosophy, they built Spencer’s TV & Appliance into one of the largest single-store units of its kind in the United States and opened a second store in 2000. The count is now up to 11 locations with the latest store opening in the spring of 2023! The company is well respected within the industry and has a large patronage due to its quality products, excellent customer service and reputable business ethics. It is in this spirit that Spencer’s TV & Appliance continues to grow and provide opportunity for qualified employees.