Customer Service Representative

About CI Medical:

CI Medical, a UFP Technologies company, provides critical medical pad printing services to medical device manufacturers. Established in 1985, we are the only ISO 9001:2015 certified pad printing company in the U.S. catering exclusively to the marking needs of the medical device industry.

Location: This position will be on-site full-time in Norton, MA. The position holder will need to be within commuting distance (within 45 min).

Summary:

The Customer Service Representative serves as the primary point of contact for customers providing professional administrative support and exceptional customer service. This role responds to customer inquiries via telephone, email and resolves routine and moderately complex issues, maintains accurate records, and coordinates follow-up with appropriate departments to ensure timely resolution of customer needs. The position also performs a variety of administrative duties to support daily business operations.

Duties and Responsibilities:

Customer Service

• Respond to customer inquiries received through phone, email, and chat in a professional and timely manner.
• Resolve routine customer concerns and provide accurate information regarding products, services, policies, and procedures.
• Research and troubleshoot customer issues and escalate more complex matters to the appropriate department when necessary.
• Maintain a high level of customer satisfaction by delivering courteous, responsive, and effective service.
• Follow up with customers to ensure issues are resolved and requests have been completed.

Administrative Support

• Perform general administrative duties including data entry, document preparation, filing, scheduling, and record maintenance.
• Coordinate meetings, appointments, and calendars as assigned.
• Prepare reports, correspondence, and other business documents.
• Maintain organized electronic and physical filing systems.
• Support office operations by managing incoming correspondence and distributing information as needed.
• Performs other duties as assigned or needed.

Qualification Requirements:

• High School diploma, or general education degree (GED), and 1-3 years' office work experience.
• Strong attention to detail.
• Organizational skills
• Ability to multi-task.
• Detail oriented and accurate.
• Pleasant and welcoming demeanor.
• Experience with Microsoft Outlook, Word and Excel and ERP systems desired.
• Familiarity with personal computers and computer hardware such as printers, keyboards and scanners.
• Strong written and verbal communications skills.
• Excellent interpersonal skills required.

UFP Technologies, Inc. is an Equal Opportunity/Affirmative Action employer Minorities/Women/Veterans/Disabled.

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