Customer Service/Administrative Assistant Representative

This Customer Service/Administrative Assistant opportunity is with a Boston-based housing services organization. The position is 100% onsite in Boston, MA and is expected to last at least three months, with potential for temp-to-hire consideration. The schedule is Monday through Friday, 8:45 AM to 5:00 PM, and the pay is $23/hour.

Responsibilities:

• Review, process, and close customer service tickets accurately and efficiently
• Manage a high volume of inbound and outbound customer calls
• Provide professional, patient, and courteous customer support
• Document customer interactions and updates within internal systems
• Navigate multiple software platforms while maintaining accuracy
• Research and resolve customer inquiries in a timely manner
• Escalate complex issues as needed
• Maintain detailed and organized records of customer communications
• Follow established procedures and service standards
• Collaborate with internal departments to support timely issue resolution
• Meet productivity and quality expectations in a fast-paced office environment

Qualifications:

• Previous customer service, call center, or administrative support experience preferred
• Advanced Microsoft Word skills required
• Proficiency with Microsoft Office, including Outlook and Excel
• Strong technical aptitude and ability to learn new software quickly
• Comfortable navigating multiple systems and databases simultaneously
• Excellent verbal and written communication skills
• Strong attention to detail, organization, and accuracy
• Ability to prioritize tasks effectively in a fast-paced environment
• Patient, professional, and empathetic customer service approach
• Self-motivated, dependable, and willing to take ownership of responsibilities
• Strong sense of urgency and time management skills
• Positive, team-oriented attitude

Qualified candidates encouraged to apply for immediate consideration.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)