Customer Service Representative

Summary:

• Pay Rate: $20 per hour
• Location: Oriskany
• Work Mode: Onsite

Responsibilities:

• Manage assigned caseload of claims that were overpaid due to various reasons to ensure proper recovery follow-up and adherence to established guidelines.
• Update and maintain accurate records of recovery activities in various claims applications.
• Adhere to established policies and practices to resolve overpayment issues.
• Assist with referrals to vendors and follow-up on the status of pending claims with a recovery agency and/or vendor.
• Write and send out letters with detailed calculations.
• Handle incoming and outgoing calls with various customers.
• Perform other related duties as assigned or required.

Requirements:

• High school diploma
• Previous overpayment exposure in collections, insurance, banking, loans, debt recovery, etc.
• Proficiency in Excel, including creating/editing formulas and manipulating columns and rows.