Full Time Customer Service Representative role in Boston, MA, supporting customers via phone, chat, and email.
Includes a two-week paid training program. The role involves handling inbound calls, assisting with inquiries, providing product support, and managing customer expectations in a positive, professional manner. Additional responsibilities include mail support tasks and potential escalation handling.
Requirements include active listening, strong communication skills, previous customer service experience, and proficiency with CRM/software applications.
This in-office position offers a salary of $16.00 - $19.00 per hour. We value a results-oriented, team-focused attitude and a strong work ethic.
Applicants should be comfortable engaging with diverse customer needs and supporting team operations.
We are an equal opportunity employer committed to diversity and inclusion.