Customer Service Representative

6 days ago

Job Description

We have an exciting opportunity for a Customer Service Representative position in Portsmouth, VA!

Qualifications:

Must be able to obtain a Transportation Worker Identification Credential (TWIC).
Must have high school diploma or GED.
Must have a minimum of one year of relevant customer service experience
Valid driver's license required.
Strong verbal and written communication skills.
Proficiency in Microsoft Office applications and ability to quickly learn new software systems.
Experience with Microsoft Dynamics CRM or similar customer relationship management systems preferred.
Knowledge of marine terminal operations, logistics, or international shipping preferred.
Familiarity with Virginia International Terminals (VIT) procedures and Schedule of Rates preferred.
Experience with Navis N4 and Express terminal operating systems preferred.
Strong attention to detail, accuracy, and organizational skills.
Ability to troubleshoot customer concerns and provide timely, effective solutions.
Ability to work independently and collaborate with multiple departments.
Must be flexible to work varying schedules, shifts, and locations based on operational needs, including weekends and holidays as required.

Job Duties entail but are not limited to:

Provide prompt and professional customer service, resolving questions, concerns, and complaints via phone, email, and other electronic communication methods.
Utilize marine terminal operating systems to research and resolve customer inquiries.
Document customer interactions, resolutions, and follow-up actions in Microsoft Dynamics CRM.
Enter and maintain accurate customer contact information in the CRM system.
Escalate unresolved issues and customer requests to the appropriate department or management.
Follow established customer service policies and procedures.
Communicate recurring issues and opportunities for service improvements to the Customer Service Manager.
Maintain, manage, and dispose of public records in accordance with Library of Virginia retention schedules and Virginia Port Authority policies.
Ensure compliance with all workplace safety, security, and environmental regulations.
Perform additional duties as assigned to support daily terminal operations.

Schedule:

Pay:

Location

Portsmouth, VA

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