Customer Service Representative

Client Overview:
Our client is a growing fleet management software organization seeking a Customer Service Representative to join their team. Our client provides technology and customized solutions that help customers reduce costs and improve operational efficiency.

Salary/Hourly Rate:
$20/hr, Based on experience

Position Overview:
The Customer Service Representative supports customers, vendors, and service providers throughout the fleet maintenance process. Success as a Customer Service Representative requires strong judgment, attention to detail, professional communication, and the ability to manage multiple priorities. The hours are 11 AM to 8 PM, with one weekend day required.

Responsibilities of the Customer Service Representative:

• Handle up to 100 inbound calls per day.
• Review estimates and invoices to identify cost savings and determine warranty applicability.
• Schedule preventative maintenance for light-, medium-, and heavy-duty equipment.
• Monitor service providers to support accurate, timely repair completion.
• Issue purchase order numbers and service approvals.
• Support vendor optimization and help align vendor costs during onboarding.
• Provide professional, responsive service to customers and the vendor network.
• Use Microsoft Word, Excel, Outlook, and other computer systems to document and coordinate activities.

Required Experience/Skills for the Customer Service Representative:

• At least one year of customer service experience.
• Strong customer service and communication skills.
• Excellent attention to detail and accurate typing ability.
• Professional judgment and the ability to handle tasks with urgency.
• Strong computer skills, including Microsoft Office Suite (Excel, Word, and Outlook).
• Ability to learn and use software systems effectively.
• Ability to multitask while maintaining accuracy and professionalism.

Preferred Experience/Skills for the Customer Service Representative:

• Experience coordinating vendors, service providers, repairs, or maintenance activities.
• Familiarity with estimates, invoices, purchase orders, warranty review, or cost control.
• Experience in fleet services, equipment maintenance, transportation, or a related operational environment.

Education Requirements:

• High school diploma is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 412416