Customer Service Representative

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer''s service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customers by responding to questions, concerns, account inquiries, and resolving issues via phone and email.
• Perform significant work within spreadsheets, including data entry, tracking, updates, and reporting.
• Contact and follow up with suppliers to request improved delivery dates and secure updated order information.
• Handle escalations and coordinate with internal teams to ensure timely resolution.
• Research and resolve customer problems, including payment disputes, serving as a liaison between departments when needed.
• Assist with filing, documentation management, and maintaining accurate records.
• Ensure all tasks are handled with a high level of organization, professionalism, and teamwork.

Qualifications:

• High School Degree or Equivalent required
• Associates' Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.