Job Description
DESCRIPTION:
The remote Customer Service Representative handles calls on behalf of our clients while following approved scripts and Call Center Guidelines. This role delivers excellent customer service, confirms consumer qualifications, and connects or transfers qualified consumers to the appropriate client or specialist.
RESPONSIBILITIES:
- Handle inbound and outbound customer calls.
- Respond to consumer questions and concerns about products or services, primarily by qualifying consumers and transferring them to the appropriate specialist.
- Follow approved call center scripts when handling various call topics.
- Comply with all company policies and procedures, including Quality Assurance (QA), attendance requirements, and the Company Handbook.
- Provide professional, courteous, and high-quality customer service.
- Monitor and read Microsoft Teams messages and work emails throughout the workday.
- Maintain a reliable internet connection and a quiet, distraction-free workspace.
- Assist with additional work assignments as needed.
REQUIREMENTS:
- Excellent verbal communication, interpersonal, and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to perform effectively in a fast-paced and occasionally stressful environment.
- Ability to maintain a reliable internet connection and quiet workspace.
EDUCATION AND EXPERIENCE:
- High school diploma or GED required.
- Two or more years of customer service experience preferred.
- Must be authorized to work in the United States for any employer. Prime Marketing, Inc. uses E-Verify.
SCHEDULE REQUIREMENTS:
- Must be available to work an assigned full-time schedule of 40 hours per week within business operating
hours. - Hours of operation: Monday through Friday, 8:00 AM to 11:00 PM.
WORKING CONDITIONS AND EQUIPMENT:
* Remote position with a designated quiet workspace free from distractions.
* Computer meeting minimum hardware specifications and a wired Ethernet internet connection (Wi-Fi alone is
not acceptable).
* Employee-provided headset.
* Camera required for training, meetings, and video chats.
* Reliable high-speed internet connection.
Prime Marketing, Inc. Hiring States:
AR- Arkansas
AZ- Arizona
FL- Florida
GA- Georgia
ID- Idaho
KY- Kentucky
LA- Louisiana
MO- Missouri
MS- Mississippi
NC- North Carolina
OH- Ohio
OK- Oklahoma
SC- South Carolina
TX- Texas
VA- Virginia
AR- Arkansas
AZ- Arizona
FL- Florida
GA- Georgia
ID- Idaho
KY- Kentucky
LA- Louisiana
MO- Missouri
MS- Mississippi
NC- North Carolina
OH- Ohio
OK- Oklahoma
SC- South Carolina
TX- Texas
VA- Virginia
Numbers & Facts
| Location | Greenville, North Carolina (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $14 Per Hour |
| Company Size | 1 to 9 employees |
| Year Founded | 1978 |
| Website | https://kennedy-services.com/ |
About Company
Founded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.
Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.
As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.
Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.
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