Customer Service Representative

Join our growing and dynamic Farmers Insurance Agency! We're seeking a motivated, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative (CSR). The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessaryApply for the position today by completing the form and completing the assessment.

Salary Range: $35000.00 - $41000.00 per year

Annual Base Salary Based on Experience

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Licensing Assistance

Paid Holidays

Hands-On Training

Pay Raise Opportunities

Responsibilities

Deliver exceptional customer service to our valued policyholders

Assist clients with payments, policy changes, and insurance questions

Help clients understand their coverage options and make informed decisions

Maintain and update client records and policy databases (APEX)

Review daily retention, underwriting alerts, and policy processing notifications

Contact clients regarding cancellations or renewal changes

Prepare files and support annual review appointments for Account Executives

File and organize documents for new and existing clients

Identify coverage gaps and referral opportunities to support our producers

Excellent communication and interpersonal skills

Resourceful, proactive, and a strong problem-solver

Organized, with great time management and multitasking abilities

Comfortable with technology and computer systems

A genuine desire to help people and contribute to a positive team culture

Able to obtain a P&C license within 60 days (we'll support you through the process)