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Client Services Associate Jobs in Pennsylvania

Customer Service Representative

Dunder Mifflin
  • Scranton, Pennsylvania
    1 day ago

    Job Description

    Customer Service Representative
     
    Customer Service Representative Job Responsibilities:
    Serves customers by providing product and service information; resolving product and service problems.

    Customer Service Representative Job Duties:
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
     
    Customer Service Representative Skills and Qualifications:
    Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

    Numbers & Facts

    LocationScranton, Pennsylvania

    Skills

    • Conflict Resolutionunmatched
    • Customer Support/Serviceunmatched
    • Customer/Client Researchunmatched
    • Develop and Maintain Customersunmatched
    • Documentationunmatched
    • Multitaskingunmatched
    • Problem Solving Skillsunmatched
    • Telephone Skillsunmatched
    • Track Customer Issuesunmatched

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