Customer Service Representative - State Farm Agent Team Member

Benefits:

• Base pay* (doe)
• Performance incentive bonus*
• Profit-sharing plan
• Health prem allowance
• Professional in-office environment
• Ongoing training and career development opportunities
• Total compensation = (Base pay + unlimited incentive pay), determined
• Paid time off

State Farm Insurance Agent now hiring for a Customer Service Rep-State Farm Agent Team Member.

Unlike many other insurance job postings you may see online, this is NOT a sales-only position. We're seeking a dependable, coachable, self-motivated individual with a positive attitude and strong work ethic who enjoys both Customer Service, Retention and Sales.  Responsibilities include providing excellent customer service, assisting existing policyholders, focusing on customer retention, identifying coverage gaps and cross-selling opportunities, generating new business, and building lasting customer relationships.


Insurance Licenses:
Property & Casualty (P&C) license REQUIRED
Life & Health license preferred


Experience:
State Farm Insurance Agency experience highly preferred


About the Role:
We’re hiring a State Farm Agent team member to join our office as a generalist. You’ll handle customer service for existing policyholders and support new prospects with protection conversations—not “one-and-done” work.


What You’ll Do:
️ Help Current Policyholders

• Handle customer service inquiries with accuracy and care
• Address gaps during conversations by asking relevant questions
• Offer/maximize discounts when available (where permitted)
• Help customers upgrade coverage to protect what matters
• Pivot to additional products when appropriate

️ Help New Prospects


Handle new leads from:

• referrals
• call-ins / walk-ins
• social media
• internet leads
• StateFarm.com leads
• and other sources

️ Our Service Philosophy:   We don’t do “one-and-done.” We follow:   TAKE CARE LOOK ASK HELP PIVOT CLOSE
       Take Care + 1: you’ll help with what they need and find at least one additional appropriate way we can help—without pressure.


Training & Coaching

• Word tracks, product knowledge, and role-playing
• Ongoing training so you can grow your confidence and protection conversations

️Benefits:

• Base pay* (doe)
• Performance incentive bonus*
• Paid time off
• Profit-sharing plan
• Health prem allowance
• M–F 9–5 (no evenings or weekends)
• Professional in-office environment
• Ongoing training and career development opportunities
• Total compensation = (Base pay + unlimited incentive pay), determined by production, skills, licenses, education, and experience.

️Who You Are

• Friendly, professional, and good at communicating
• Comfortable asking questions and reviewing policies
• Motivated to succeed and enjoy helping people
• Reliable in regard to attendance
• Energetic with Strong Work Ethics
• Property & Casualty licenses required (Life/Health is a plus)
• State Farm agency experience highly preferred

Apply:   If you are motivated to succeed, enjoy helping people, are P&C Insurance Licensed, plus preferably possess State Farm Agency experience, we would like to hear from you today.

Contact us today, and we will contact you by email or text.  No phone calls!

Location: – (North Center) Chicago 60618
Office Hours:Mon–Fri, 9:00 AM–5:00 PM (No evenings, no weekends)
Commute:  Short commute preferred

Note: This position is with a State Farm independent contractor insurance agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.