Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Position Overview

Brock Quinn State Farm in Scottsdale, AZ is hiring a full-time Customer Service Representative for our office on East Indian School Road. We hire for attitude first: show up, work hard, and treat every customer like a neighbor. You'll take care of the households already in our book and help them get the coverage they need, with a base salary plus commission. No insurance experience is required; we train you and help you get licensed.

What Your Day Looks Like

• Help current customers by phone, email and in person with billing, policy questions and claims
• Process changes like new drivers, vehicles, addresses and coverage updates
• Review coverage with customers and point out gaps before they become problems
• Offer quotes on auto, home and life when a customer could use more protection
• Keep every account note current so the whole team can follow up

You'll Thrive Here If You

• Bring a great attitude to work every day
• Stay patient and upbeat when a customer is having a rough day
• Like solving problems and seeing them through
• Want a career with room to grow, including into sales

Qualifications

• Customer service, hospitality, retail or office experience is a plus
• Willing to earn the required Property and Casualty license
• Friendly, clear communicator
• Organized, detail-minded and reliable

Benefits

• Base salary plus performance-based commission
• 401(k) retirement plan with employer match
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths

Pay range: $70,000-$95,000 per year

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.