- Current Openings
- Veterans Program
- Working With Indotronix
- Referral Program
All current openings
Customer Service Representative
- Location: Tewksbury, Massachusetts 01876
- Work model: On-site
- Posted Yesterday
- Job ID: JPC - 212592
Easy ApplyApply Now
Job Description
Position Shift (Days/Hours):
- M-F, 8 am - 4:30 pm or 7:30 am - 4:00 pm
What will you do
- Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
- Responds effectively and efficiently to internal and external inquiries across multiple channels, ranging from orders, product availability, pricing, delivery, billing, and other forms of documentation
- Handle customer order inquiries and engage with relevant stakeholders to resolve issues in a timely manner.
- Accounts & backlogs management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.
- Prompt coordination with logistics team for timely pick up & delivery.
- Liaise with manufacturing facilities & 3rd party vendors as necessary
- Work with Finance on Accounts Receivable, Accounts Payable issues & follow up when needed.
- Participate in order management process improvement when needed.
- Responsible to meet all operational KPI and SLA.
- Ensure all documentation and order processes are in line with corporate guidelines and compliance
- Reports preparation on regular basis.
- Perform other duties/projects as assigned.
How will you get here
Education - High School Diploma or some College
Experience- Prefer 1 year of experience in Customer Service and order processing (handling end to end transactions in Quote to Bill).
Knowledge, Skills, Abilities
- Candidate must be service oriented, able to work under pressure with excellent phone, email etiquette skills and able to handle difficult customers.
- Experience in ERP, SFDC & MS Office preferred.
- Excellent communications skills
Easy ApplyApply Now
Interested in this role?
Easy ApplyApply Now
Job details
Job ID JPC - 212592
Location Tewksbury, Massachusetts, United States
Work Model On-site
Job Type Contract
Experience 2-5 years
Industry Healthcare - Health Services
Pay Rate $25 (Hourly)
Posted November 11, 2026
Skills Customer Service
Share this job
*