When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential services provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.
Job description
Bilingual is a plus!
PAID WEEKLY!
We are currently looking to add Customer Service Representatives to our team.
HomeTown Services: When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.
We want this position to be a great fit for you and for us. Possible candidates must possess the following requirements:
- Active listener with strong customer service skills.
- Pays close attention to details.
- Able to adapt and respond to different types of personalities.
- Excellent communication and presentation skills.
- Enthusiastic and positive.
- Strong computer skills.
- Ability to multi-task, prioritize and manage time effectively.
- High school diploma or equivalent preferred.
- Customer Service experience.
Job functions:
- Inbound Customer Service Phone Calls
- Outbound Customer Service Phone Calls
- Handling Chats / Text Communication with Customers
- Multi-Screen management
- Multi-line phone operations
- Open and maintain customer accounts by recording account information accurately.
- Identify and assess customer needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods and tools.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Greet customers warmly and ascertain problem or reason for calling.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about warranties or terms of sale.
- Inform customer of deals and promotions.
- Basic office functions such as emailing, faxing, filing, etc.
- Other duties as assigned.
Benefits:
We invest in the whole you — your health, your family, and your future. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.
- Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
- Dental Insurance: Dental coverage with low weekly premiums.
- Vision Insurance: Vision coverage with low weekly premiums.
- Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
- Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
- Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
- Additional Life Insurance: Optional additional life insurance coverage available.
- Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
- Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program.
- PTO and Paid Holidays Available
If you meet the requirements and want to join an amazing team – We would love to hear from yo