Customer Service Representative

Customer Service Representative Atlantic Blue Water Services | Westminster, MDFull-time, on-site | $19-$21 per hour, depending on experience Atlantic Blue Water Services is hiring a Customer Service Representative for our Westminster office. You'll help customers get answers and schedule water treatment service, then work with dispatch and field technicians to keep appointments running smoothly. If you enjoy helping people and can stay organized when the phones are busy, we'd like to hear from you. What you'll do Answer incoming calls and provide accurate information about services, appointments, and customer accounts. Make outbound calls to respond to new inquiries and follow up with existing customers. Schedule service appointments and communicate changes to customers, dispatch, and technicians. Listen to customer concerns, resolve issues when possible, and route requests that need additional support. Enter and update customer records accurately while protecting confidential information. Assist with other customer service and office tasks as needed. What we're looking for Clear communication, active listening, and a professional phone manner. Strong attention to detail and the ability to manage calls, scheduling, and data entry throughout a busy day. Comfort with email, Microsoft Office, and learning new software. Dependable attendance and the ability to work independently and as part of a team. A calm, helpful approach when handling difficult customer conversations. Experience in customer service, a call center, scheduling, dispatch, or office administration is preferred. Work environment This role is based in our Westminster office and involves frequent phone and computer use, extended periods of sitting, and occasional lifting or carrying of office supplies or packages weighing up to 25 pounds. Benefits and additional compensation [Insert the benefits and any additional compensation offered for this position.] Apply through Indeed if you'd like to help customers and work closely with a team that takes pride in its service. Atlantic Blue Water Services is an equal opportunity employer. Employment may be contingent on applicable background and reference checks, in accordance with applicable law.