NewRetail Customer Service Lead PetSmartRetail Customer Service LeadLexington Park, MDPetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter .
IT Solution Architect D365 CRM/Customer Engagement Keller North America, Inc.IT Solution Architect D365 CRM/Customer EngagementUS, US$150,000–$200,000 / yearThe CE Solution Architect acts as the key bridge between business stakeholders, IT delivery teams, solution partners, enterprise architecture, and Microsoft platform teams, ensuring that D365 CE solutions support Keller’s commercial operating model while integrating effectively with D365 Finance & Operations, Power Platform, Azure, and other enterprise systems. Provide architecture oversight for customizations, plugins, workflows, Power Automate flows, Dataverse configuration, security roles, and integrations.
NewRetail Customer Service Associate FedExRetail Customer Service AssociateOwings Mills, Maryland$18.35–$21.57 / hourFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
NewCustomer Relations Coordinator Forward AirCustomer Relations CoordinatorBaltimore, MDThey interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable. The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation terminal, air/ocean branch, or contract logistics site.
Outside Sales Representative - Scaffolding Commercial Sunbelt RentalsOutside Sales Representative - Scaffolding CommercialElkridge, MD$40,000–$67,761 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
NewSr. Equipment Rental Specialist Sunbelt RentalsSr. Equipment Rental SpecialistJessup, MD$27.65–$32.84 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. Equipment Rental Specialist is an experienced inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.
NewTerritory Account Manager - Scaffold Sunbelt RentalsTerritory Account Manager - ScaffoldElkridge, MD$40,000–$67,761 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
NewELECTRIC POWER GENERATION (EPG) SERVICE MANAGER Carter Machinery Company, IncELECTRIC POWER GENERATION (EPG) SERVICE MANAGERElkridge, MD$85,000–$115,000 / yearThe EPG Service Manager is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints and ensuring effective communications. The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at highest possible percentage.
Customer Service Representative / Customer Support Associate Room & BoardCustomer Service Representative / Customer Support AssociateElkridge, Maryland$55,000–$60,000 / hourWe seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Whether a Room & Board customer is picking up an order, speaking with us by phone, or welcoming us into their home, we take pride in creating a comfortable, seamless experience at every touch point.
Customer Service Rep - Sales Support Ultimate Staffing ServicesCustomer Service Rep - Sales SupportLutherville, Maryland$23 / hourThis is an excellent opportunity for professionals with customer service, sales support, order management, or ERP/CRM experience who enjoy solving customer issues, processing transactions, and working in a fast-paced environment. During this critical business transition, you will help support customers, process orders, manage CRM cases, and resolve transaction-related issues while ensuring a positive customer experience.
Customer Service Support 1 NEW8.17 Gifted Hands EnterprisesCustomer Service Support 1 NEW8.17Maryland Line, MarylandIn this role, you’ll handle both inbound calls, ensuring callers have a seamless experience while entering their information into our database. Join our team as a Remote Customer Service Representative and help support customers of various clients!
Ebusiness Customer Support Specialist Airgas IncEbusiness Customer Support SpecialistGermantown, MDThis is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.
Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO Services uBriGene (MA) Biosciences Inc.Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO ServicesGermantown, MDFull timeKey Responsibilities: Customer Support: Act as the primary point of contact for customers, addressing inquiries related to our cell and gene therapy products and services. Collaboration & Reporting: Work closely with cross-functional teams, including production, regulatory, and marketing, to ensure customer satisfaction.
Customer Support & Inside Sales Representative - Cell and Gene Therapy CRO Services Ubrigene (Beijing) Biology Technology Co LtdCustomer Support & Inside Sales Representative - Cell and Gene Therapy CRO ServicesGermantown, MDKey Responsibilities: Customer Support: Act as the primary point of contact for customers, addressing inquiries related to our cell and gene therapy products and services. Job Summary: uBriGene Biosciences is seeking a dynamic Customer Support & Inside Sales Representative to serve as a key liaison between our company and our clients.
Customer Support Representative Ultimate Staffing ServicesCustomer Support RepresentativeMiddle River, Maryland$18 / hourUltimate Staffing is partnering with a well-established logistics and transportation organization seeking a Customer Support Representative to join their Operations team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a collaborative environment.
Customer Support Representative Synchrony FinancialCustomer Support RepresentativeBaltimore, MDQualifications/Requirements: Bachelor's Degree with 1+ years' experience in a technical Customer Support position; or in lieu of degree, a high school diploma or GED with a minimum of 2+ years of experience in a technical Customer Support role. Some of the key areas of impact this role will drive are as follows: Resolve Technical Issues: Quickly troubleshoot and solve platform-related problems, ensuring a seamless user experience.
Customer Support Representative Infinity.coCustomer Support RepresentativeBaltimore, MarylandJoint ownership of US customers portfolios, supporting CSMs where needed to enable an accurate setup and configuration based on set objectives. Keep all internal customer and document management systems up to date and ensure all daily activity is captured and recorded correctly, in-line with departmental processes.
Body Shop Customer Support Specialist - Salisbury Collision HERTRICH Family of Automobile DealershipsBody Shop Customer Support Specialist - Salisbury CollisionSalisbury, MD$15–$18 / hourFull timeIf you enjoy helping customers, staying organized, and working in a fast-moving environment-this is a great opportunity to build a stable, long-term career with one of the largest automotive groups on the Eastern Shore. We are a third-generation, family-owned company representing 24 dealerships, 15 collision centers, and 18 automotive brands , proudly supporting over 90 local charities and organizations .
NewEntry Level | Customer Support Coordinator | Online Aisles & AbroadEntry Level | Customer Support Coordinator | OnlineCalifornia, CaliforniaRemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.
Licensed Customer Service & Support Specialist Supervisor - PNC Wealth Management The PNC Financial Services Group IncLicensed Customer Service & Support Specialist Supervisor - PNC Wealth ManagementMD$49,500–$115,500 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Customer Support Specialist - ERP & Order Operations Ultimate Staffing ServicesCustomer Support Specialist - ERP & Order OperationsTimonium, Maryland$23 / hourThe ideal candidate has experience working in a customer service or sales support environment, is comfortable navigating CRM and ERP systems, and can effectively manage multiple tasks while maintaining accuracy and responsiveness. This position will play a key role in supporting customers, processing transactions, managing CRM inquiries, and ensuring business continuity throughout a high-volume operational transition.
Customer Support Rep II, Evening Shift, Imaging and Cardiovascular Services Shady Grove Adventist HospitalCustomer Support Rep II, Evening Shift, Imaging and Cardiovascular ServicesRockville, MD$18.40–$23.48 / hourNicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.). Shady Grove Medical Center seeks to hire an experienced Customer Service Support Rep ll for our Imaging and Cardiovascular Services Department who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.
Customer Support Analyst (Perm/Ft/Benefits) Harford County, MDCustomer Support Analyst (Perm/Ft/Benefits)Bel Air, MD$41,820–$111,539 / yearReviews and processes plan and permit applications, issues permits and related approvals, maintains plan and permitting records, and provides information and assistance to the public, contractors, developers, design professionals, and County staff regarding permitting, development review, zoning, and related regulatory requirements. Serves as the primary point of contact for customers by providing professional, courteous, and responsive assistance in person, by telephone, and through electronic communication regarding permitting, zoning, development review processes, departmental procedures, and applicable County regulations.
NewCustomer Service Coordinator – Travel Support Enchanted Horizons TravelCustomer Service Coordinator – Travel SupportMarylandThis role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process. We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience.
Customer Support Specialist Oshkosh CorpCustomer Support SpecialistHagerstown, MD$51,400–$79,200 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Bachelor's degree in business administration, communication, marketing, or a related field and two (2) or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Field PLC Customer Support Manager Judge GroupField PLC Customer Support ManagerBaltimore, MD$95,000–$120,000 / yearBy providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. This role is hands‑on, customer‑facing, and serves as the primary technical contact for troubleshooting PLC, mechanical, and equipment performance issues.
Customer Support Specialist S2TechnologiesCustomer Support SpecialistAberdeen Proving Ground, MDFull timeMonitor all network capabilities, functions, and performance utilizing means as provided by PM Mission Command such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources and create trouble tickets on all issues observed. Accurately document all customer contact via an online Ticketing system within the Network Operations Center (NOC) to include detailed issues reported, who reported the issue, unit/company with the issue, location, and complete history of issue being worked.
Customer Support Rep II, Evening Shift, Imaging And Cardiovascular Services Adventist HealthCareCustomer Support Rep II, Evening Shift, Imaging And Cardiovascular ServicesRockville, MD$18.40–$23.48 / hourNicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.). Shady Grove Medical Center seeks to hire an experienced Customer Service Support Rep ll for our Imaging and Cardiovascular Services Department who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.
Customer Care Service Support Coord Johnson Controls International PlcCustomer Care Service Support CoordMD$29.80–$38 / hourJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.
Customer Support Specialist / Cashier / Receptionist - F/T - Denton Chevy HERTRICH Family of Automobile DealershipsCustomer Support Specialist / Cashier / Receptionist - F/T - Denton ChevyDenton, MD$15–$19 / hourFull timeIf you enjoy working with people, handling calls, and being part of a fast-paced team, this is a great opportunity to build a long-term career with room for advancement . The Hertrich Family of Dealerships is hiring a Full-Time Customer Support Specialist / Receptionist to support our busy dealership operations.
Customer Support Specialist / Cashier / Receptionist - P/T - Easton Chevy GMC HERTRICH Family of Automobile DealershipsCustomer Support Specialist / Cashier / Receptionist - P/T - Easton Chevy GMCEaston, MD$15–$19 / hourPart timeIf you enjoy working with people, handling calls, and being part of a fast-paced team, this is a great opportunity to build a long-term career with room for advancement . The Hertrich Family of Dealerships is hiring a Part -Time Customer Support Specialist / Receptionist to support our busy dealership operations.
Remote Customer Service & Client Support Agent – Work From Home The Gainey AgencyRemote Customer Service & Client Support Agent – Work From HomeBaltimore, MDRemoteWe are seeking individuals who are motivated, coachable, and interested in a flexible work-from-home opportunity within the financial services industry. Must be authorized to work in the U.S. Ability to obtain a state life insurance license (training provided; licensing costs may apply).
Customer Support Specialist / Cashier / Receptionist - P/T - Easton Chevy GMC The Hertrich FamilyCustomer Support Specialist / Cashier / Receptionist - P/T - Easton Chevy GMCEaston, MD$15–$19 / hourIf you enjoy working with people, handling calls, and being part of a fast-paced team, this is a great opportunity to build a long-term career with room for advancement. The Hertrich Family of Dealerships is hiring a Part-Time Customer Support Specialist / Receptionist to support our busy dealership operations.
Customer Support Specialist I City of HagerstownCustomer Support Specialist IHagerstown, MDSubscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me button. Slideshow Left Arrow Slideshow Right Arrow.
NewRemote Customer Support Advisor | Entry Level Aisles & AbroadRemote Customer Support Advisor | Entry LevelCalifornia, CaliforniaRemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. This is a fully remote, entry-level friendly position ideal for individuals who are organized, proactive, and comfortable working in a structured, service-focused environment.
Fully Remote | Travel Customer Support | We Will Train You Destination CareersFully Remote | Travel Customer Support | We Will Train YouCalifornia, CaliforniaRemoteKey Responsibilities: Respond to client inquiries regarding vacation options and travel details Assist with booking support for flights, hotels, cruises, and vacation packages Provide clear communication before, during, and after travel Review reservations for accuracy and completeness Maintain organized client records and documentation Deliver high-quality customer service with professionalism and care Qualifications: Strong communication skills (written and verbal) Comfortable navigating online systems and booking platforms Detail-oriented with solid organizational skills Ability to work independently in a remote environment Prior customer service experience is helpful but not required What We Offer: Structured onboarding and step-by-step training Access to travel booking tools and supplier resources Flexible remote work environment Collaborative and supportive team culture Who This Role Is Ideal For: Individuals seeking entry into the travel industry Career changers exploring a new field Professionals returning to the workforce Candidates looking for a remote, service-focused role $50,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Position Overview: We are currently seeking motivated and service-oriented individuals to join our team in a fully remote Travel Customer Support role.
Customer Support Resolution Specialist - *Training Class - August 10th* Bob's Discount Furniture IncCustomer Support Resolution Specialist - *Training Class - August 10th*MDThe Customer Support Resolution Specialist provides exceptional support to customers and internal agents by resolving escalated issues with empathy, accuracy, and professionalism. Success in this role is driven by strong customer-focused behaviors, problem-solving skills, coaching ability, and the capacity to thrive in a dynamic and fast-paced environment.
Customer Support Operations Consultant Ciena CorpCustomer Support Operations ConsultantMD$100,700–$160,900 / yearPay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. This role enables Ciena Managed Services to win and deliver customer outcomes by shaping service management process architecture and supporting pre-sales engagements.
Technical Customer Support (US Remote) Motorola Solutions IncTechnical Customer Support (US Remote)MDRemote$110,000–$120,000 / yearThis position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
NewCustomer & Office Support Specialist (Columbia, MD) HiossenCustomer & Office Support Specialist (Columbia, MD)Columbia, MarylandAnswer incoming calls, emails, and faxes from dentists and dental personnel; handle inquiries and provide product information to ensure excellent customer service. Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties.
Travel Customer Support Specialist Nexora TalentTravel Customer Support SpecialistBaltimore, MDRemoteYour goal is to make each experience smooth and enjoyable by assisting with arrangements, answering questions, managing updates, and helping clients feel confident every step of the way. As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home.
Remote Hotel Reservations Specialist | Customer Support Destination CareersRemote Hotel Reservations Specialist | Customer SupportBaltimore, MarylandRemote$45,000–$65,000 / yearKey Responsibilities Process and confirm hotel bookings through preferred travel partners Communicate with clients regarding rates, availability, and details Provide professional customer service via phone, email, or chat Research properties and destination amenities to match client needs Maintain accurate records of reservations and client preferences What You’ll Bring Exceptional communication and organization skills Enthusiasm for travel, hotels, and guest satisfaction Self-discipline and accountability in a remote environment Basic computer proficiency and comfort learning new systems What We Provide 100 % remote structure with flexible scheduling Access to professional travel training and certification paths Mentorship and advancement opportunities within Destination Knot Access to industry discounts after completion of onboarding Start your remote career in travel with a team that values service, growth, and professionalism. Location: Remote (U.S.) Employment Type: Flexible Remote Position Industry: Travel & Hospitality About the Role We are expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support.
Tech Customer Support Aircraft Owners and Pilots AssociationTech Customer SupportFrederick, MD$29–$34 / hourIncluding imaging, deploying, configuring, installing, updating and troubleshooting hardware and software such as desktops, laptops, mobile devices, printers, and accessories and applications such as Office365, Creative Cloud and other productivity applications. Generally, a climate-controlled environment with occasional exposure to outdoor weather conditions when attending aviation related events, including exposure to higher altitudes and confined spaces if in a general aviation aircraft.
NewProduct Information Specialist: Technical Support & Customer Care Rust-OleumProduct Information Specialist: Technical Support & Customer CareBaltimore, MD$19–$22 / hourThe role involves assisting customers and internal staff with product usage, handling complaints, and managing technical inquiries via various communication channels. The ideal candidate will have up to 3 years of customer service experience, strong communication skills, and a detail-oriented approach.
Manager Business Development 3 - Strategic Customer Engagement Account Support Northrop Grumman CorpManager Business Development 3 - Strategic Customer Engagement Account SupportMD$167,500–$263,200 / yearAs a trusted advisor to executive leadership, the manager prepares and orchestrates decisive, high-impact executive engagement and maintains a strong internal stakeholder-facing presence, positioning NGMS to drive enterprise alignment, enable informed decision-making, and create measurable value across Northrop Grumman. RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 25% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people''s lives around the world today, and for generations to come.
NewCustomer Support Analyst (Perm/FT/Benefits) Harford County MDCustomer Support Analyst (Perm/FT/Benefits)Bel Air, MarylandReviews and processes plan and permit applications, issues permits and related approvals, maintains plan and permitting records, and provides information and assistance to the public, contractors, developers, design professionals, and County staff regarding permitting, development review, zoning, and related regulatory requirements. Serves as the primary point of contact for customers by providing professional, courteous, and responsive assistance in person, by telephone, and through electronic communication regarding permitting, zoning, development review processes, departmental procedures, and applicable County regulations.
Enablement Lead, Customer and Partner Support XometryEnablement Lead, Customer and Partner SupportNorth Bethesda, MD$60,000–$75,000 / yearXometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. This role is responsible for building, optimizing, and delivering the tools, training, and communications that empower our frontline teams, partners, and internal stakeholders to deliver world-class service.
NewCustomer Service Specialist – Travel Support ExcitingtravelnowCustomer Service Specialist – Travel SupportCambridge, MarylandThis role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process. We are looking for a motivated Customer Service Specialist to support clients and deliver a high-quality travel experience.
Senior IT Customer Support KBR IncSenior IT Customer SupportAberdeen, MD$110,000–$135,000 / yearIn addition to serving as a core technical resolver, the selected candidate will play an active role in service desk administration-monitoring unassigned queues, optimizing ticket routing, and managing incident communications during operational milestones. Centralized Hardware & Software Support: Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates.
IT Support Technician I, II, and III (AV Support) Community College of Baltimore CountyIT Support Technician I, II, and III (AV Support)Catonsville, MD$46,596–$91,343 / yearIT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician III: Associates Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment.