Customer Service Representative (On-Site) South Haven, MI
Location: South Haven, MI 49090
Start date: November 4, 2026
Schedule: MondayFriday, 8:00 AM5:00 PM (40 hrs/week)
Job type: Full Time
Pay: $19.00/hour
Were seeking a Customer Service Representative to support inbound and outbound phone-based customer service and sales. Youll represent the company professionally, assist customers with product questions, take and enter orders, and help ensure accurate, on-time fulfillment.
Essential Duties & Responsibilities
- Make inbound and/or outbound customer calls (selling and marketing as trained)
- Build rapport and hold professional, free-flowing conversations with customers, dealers, and prospects
- Develop strong product knowledge and apply it to customer needs (including upselling)
- Take orders by phone/fax and enter orders accurately into the system
- Provide pricing, shipping dates, anticipated delays, and other order details
- Own customer requests from start to finish; follow through to completion
- Route orders to departments for fulfillment and follow up to ensure delivery timelines are met
- Coordinate with production, sales, shipping, and warehouse teams to trace or expedite delayed shipments
- Refer appropriate requests to engineering for design/drafting needs
- Handle customer complaints and escalate to appropriate departments when needed
- Process returned merchandise requests and complete required system updates
- Assist with regional trade shows when assigned
- Maintain a positive, team-focused attitude
- Demonstrate dependable attendance and punctuality
Why work for
Advance Services?
Weekly pay
Safety Benefits
Never a fee!
Call our office at 574-540-2374 for a phone interview today!
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