Customer Service Specialist

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.

Some of your Benefitsarrow_right

401K Match

401K Match: Save for retirement with the company's help.

Health Insurance

Health Insurance: Rely on comprehensive services whenever you need it.

Paid Holidays

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Vacation

Vacation: We offer time off to refresh and recharge.

Personal Development

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

location_on Milan, OH

On-Site

trip_origin Freudenberg-NOK General Partnership

You support our team as

Customer Service Specialist

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Responsibilitiesarrow_right

• Establish and maintain effective relationship with customers that create confidence in our company and products. Communicate with FNGP personnel all customer concerns.
• Review and accurately enter customer orders. Communicate delivery quantities and dates to customers.
• Communicate with FNGP personnel when items are back ordered to receive expected availability and advise the customer.
• Provide shipping notices to customers as required.
• Offer customers alternate products when the requested item is not available.
• Regular monitoring and reporting as required to FNGP personnel the status of active customer orders and customer commitments, including order changes, and canceling back-order quantities.
• Maintain accurate files and records.
• Process and enter price quotes. Maintain pricing files. Quote customers within business unit parameters.
• Troubleshooting system issues in timely manner.
• Issuing of credits and debits and coordinate with AR on applying payments and balancing accounts.
• Perform all other assigned duties.

Qualificationsarrow_right

• HS diploma or equivalent required.
• Proficient in Microsoft Office required.
• Demonstrated customer service experience required.
• Strong verbal and written communication skills required.
• Previous experience with ERP/EWM systems preferred.
• Fluency in Spanish a plus.
• Customer relationship management
• Detail-oriented
• Interpersonal communication
• Critical thinking
• Problem solving
• Cross-functional collaboration

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Apply now

Additional Informationarrow_right

Blake Schultz

419.499.6104

Blake.Schultz@fnst.com

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