Customer Service Sr. Coordinator (Evening Shift)

Customer Service Sr. Coordinator (Evening Shift)

Job ID

304344

Posted

06-Nov-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Greenville - Texas - United States of America

Location: Greenville, TX (Onsite)

About the Role

As a CBRE Customer Service Sr. Coordinator, you will play a key role in supporting daily operations within our client care team by serving as a resource for customer service agents, managing escalations, and ensuring operational continuity throughout the shift. This position combines customer service expertise, coaching, quality assurance, and operational support to help deliver exceptional service and meet client expectations.

This role is part of the Call Center function, which is responsible for delivering end-to-end customer support, resolving service inquiries, and ensuring a seamless customer experience. The Customer Service Sr. Coordinator helps maintain service quality, productivity, and compliance standards while supporting the success and development of the broader team.

This is a fully onsite position in Greenville, TX. The scheduled shift is Sunday through Thursday from 2:30 PM to 10:30 PM, with occasional overtime and weekend coverage as business needs require.

What You'll Do

• Answer incoming service requests via phone, email, chat, and online platforms while providing timely resolution to customer inquiries and escalating issues when appropriate.
• Serve as a primary point of support for agents by responding to questions, assisting with complex situations, and helping resolve customer escalations.
• Generate, distribute, and follow up on service request work orders to ensure timely completion and customer satisfaction.
• Monitor staffing levels, schedules, and shift coverage to maintain operational continuity and meet service level commitments.
• Conduct quality audits of customer interactions, service tickets, and operational processes to support performance improvement efforts.
• Provide coaching, feedback, and guidance to team members to drive performance and help achieve client KPIs and service objectives.
• Maintain accurate information within company systems, customer databases, reports, and spreadsheets.
• Gather, analyze, and evaluate operational data to identify trends and support business reporting needs.
• Balance workloads, address operational challenges in real time, and help ensure productivity and service quality standards are consistently achieved.
• Lead by example and model behaviors consistent with CBRE's RISE values of Respect, Integrity, Service, and Excellence.

What You'll Need

• High School Diploma or GED preferred.
• 2-3 years of customer service, call center, or related operational experience.
• Experience supporting customer-facing operations in a fast-paced environment.
• Advanced Microsoft Office skills, including Excel, Outlook, and Word.
• Strong organizational, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills with the ability to explain complex information clearly and effectively.
• Ability to prioritize multiple tasks while maintaining accuracy and attention to detail.
• Demonstrated ability to work independently, make sound decisions, and support team performance.

Preferred Qualifications

• Experience leading, mentoring, or supporting operational teams.
• Experience performing audits, quality assurance reviews, or performance evaluations.
• Strong coaching and employee development capabilities.
• Facilities Management industry experience.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values: respect, integrity, service and excellence. We value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Equal Pay Disclosure (Texas): The pay range for this position is $46,342.40 - $78,644.80 annually. Compensation is determined by several factors, including but not limited to a candidate's education, training, certifications, experience, skills, and geographic location. Benefits information will be provided during the hiring process.

Sponsorship: CBRE is unable to provide visa sponsorship now or in the future for this position.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Apply

Share this job:

Share

• Share Customer Service Sr. Coordinator (Evening Shift) with LinkedIn
• Share Customer Service Sr. Coordinator (Evening Shift) with Twitter
• Share Customer Service Sr. Coordinator (Evening Shift) with a friend via e-mail

Go back

Join our Talent Community

Keep up to date with exciting career

opportunities and the latest news.

Sign Up