Primary Skills: Customer Success Management (advanced), Value Realization (advanced), Stakeholder Engagement (advanced), Account Management (advanced), Data Analysis (intermediate)
Contract Type: W2
Duration: 6+ Months
Location: Remote, Chicago
Pay Range: $45-$50/hr. on W2
Job Summary:This role focuses on ensuring Adobe Experience Cloud clients achieve maximum value from their investments. You will build strong customer relationships, measure and demonstrate realized value, and identify opportunities for growth. The position requires a proactive approach to understanding client objectives and driving their success.
Key Responsibilities:
- Proactively engage with customers to understand their business goals.
- Develop and execute value realization programs with clear metrics.
- Monitor customer adoption, identify risks, and propose solutions.
- Facilitate strategic business reviews and communicate value updates.
- Troubleshoot customer challenges and advocate for their needs.
Must-Have Skills:
- Proven experience in customer success or account management.
- Demonstrated ability to translate data into actionable insights.
- Strong communication and interpersonal skills.
This role requires experience in the digital marketing or enterprise software industry, with a preference for familiarity with cloud-based solutions.
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