Customer Support Representative

Be the Voice of Exceptional Service for a Leading Distribution Industry Partner

PDS Tech Commercial is seeking a motivated and customer-focused Customer Support Representative to join our team in Los Angeles, CA. In this role, you'll be the bridge between customers and business solutions, helping ensure a seamless experience while supporting account management activities that drive customer satisfaction and business success.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding service, this is an excellent opportunity to grow your career with an industry leader.

Position Details

• Job Title: Customer Support Representative
• Location: Los Angeles, CA 90014
• Schedule: Monday - Friday, 9:15 AM - 6:15 PM
• Job Type: Full-Time, 12-Month Contract
• Pay Rate: $17.87 - $21.60 per hour

What You'll Do

As a Customer Support Representative, you'll play a key role in supporting customers, account executives, and internal operations. Your responsibilities may include:

• Building and maintaining positive relationships with existing customer accounts
• Providing administrative and operational support to Senior Account Executives
• Investigating, analyzing, and resolving customer inquiries and issues
• Assisting with customer incentive studies and account support initiatives
• Developing and preparing customer proposals and lead-related documentation for Account Executives
• Processing forms and maintaining accurate records
• Preparing reports and auditing documents for accuracy and compliance
• Managing general administrative tasks, including filing, faxing, duplicating, and document distribution
• Supporting day-to-day customer service activities to ensure a high level of client satisfaction

Required Qualifications

• High school diploma or equivalent
• Previous experience in customer service, customer support, administrative support, or a related field
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Ability to multitask and prioritize work effectively in a fast-paced environment
• Strong problem-solving and analytical skills
• Proficiency with Microsoft Office applications and standard business software
• Commitment to delivering exceptional customer service

Preferred Qualifications

• Experience supporting account executives, sales teams, or customer accounts
• Background in distribution, logistics, supply chain, or related industries
• Experience preparing reports, proposals, or customer documentation
• Familiarity with CRM systems and customer account management processes
• Detail-oriented approach with strong auditing and document review skills

Why Join Us?

At PDS Tech Commercial, we believe great customer experiences begin with great people. When you join our team, you'll have the opportunity to:

• Work alongside a respected leader in the distribution industry
• Gain valuable experience supporting customer accounts and business operations
• Develop professional skills in customer relations, account support, and problem resolution
• Collaborate with a team that values communication, teamwork, and continuous improvement
• Build your career with an organization committed to employee success and growth
• Earn competitive hourly pay while contributing to meaningful business outcomes

Ready to Make an Impact?

If you're passionate about helping customers, solving challenges, and supporting business success, we'd love to hear from you.

Apply today and take the next step in your career as a Customer Support Representative with PDS Tech Commercial!

Pay Details: $17.87 to $21.60 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.