Customer Support Specialist I

ABOUT INSPECTED

Inspected is a fast-growing, tech-enabled platform revolutionizing remote inspections and permitting for the construction industry. We serve homebuilders, HVAC, solar, roofing, pool, and commercial and residential contractors across Florida, Texas, and Tennessee - with new markets coming soon.

We are one of South Florida's fastest-growing companies with 100% growth for three consecutive years. Our proprietary platform, Permit Hub, is transforming a process that once took months into one that takes days. This is a high-energy, high-growth environment where every team member makes a real and visible impact on our customers and our mission.

POSITION SUMMARY

The Account Specialist I is an entry-level role on Inspected's Customer Operations team. This position is designed for individuals who are eager to learn the inspection industry, build strong client service habits, and grow into a long-term career at Inspected. Under the guidance of the Team Lead, the Account Specialist I manages a defined set of contractor and inspector accounts, handles day-to-day scheduling and communication, and develops the foundational knowledge needed to advance to Account Specialist II.

Success in this role is built on attention to detail, responsiveness, and a genuine willingness to learn - not prior industry experience. We will teach you the platform, the processes, and the clients. You bring the work ethic and the drive.

ESSENTIAL FUNCTIONS

Core duties and responsibilities include the following. Other duties may be assigned.

Client & Inspector Support

• Manage a defined set of contractor and inspector accounts under team lead guidance, handling day-to-day communication and scheduling with close oversight.
• Monitor assigned inspection schedules and flag conflicts, gaps, or missing information to the team lead promptly.
• Coordinate between contractors and inspectors to confirm required documentation and materials are in place before inspections.
• Always review account notes and history before reaching out to clients or taking any action on an account.
• Respond to client inquiries in a timely and professional manner, escalating issues that require senior knowledge to the team lead.

Operational & Process Learning

• Follow established team workflows and documented processes with consistency; ask questions early rather than guessing.
• Maintain accurate CRM records (HubSpot), logging all client interactions and account activity in real time.
• Complete all assigned tasks within daily timeframes, communicating proactively if workload challenges arise.
• Participate actively in all team training sessions and onboarding activities; demonstrate progress in platform knowledge over time.
• Seek feedback from the team lead regularly and apply it; this role is a learning role and growth is expected.

Communication & Coordination

• Communicate clearly and professionally with contractors and inspectors regarding scheduling, missing requirements, and status updates.
• Coordinate with the team lead to prioritize daily workload and ensure assigned accounts are serviced on time.
• This role does not manage sales activities, lead distribution, or new business development.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Communications, or a related field preferred but not required
• 0-1 year of experience in customer service, scheduling, or a client-facing role; internship or part-time experience counts
• Strong attention to detail and a habit of checking information before acting
• Clear, professional verbal and written communication skills
• Ability to manage time effectively and ask for help when needed
• Comfortable learning new software and systems quickly; prior CRM experience not required
• Reliable, punctual, and committed to showing up consistently for clients and teammates

Preferred

• Familiarity with HubSpot or similar CRM platforms
• Experience in construction, permitting, inspection, or a related field
• Bilingual in English and Spanish - a strong advantage in our South Florida market

CAREER GROWTH & DEVELOPMENT

This role is the starting point of a defined career path at Inspected. High performers who demonstrate mastery of processes, strong client relationships, and consistent independent delivery will advance to Account Specialist II. From there, the path continues to Account Specialist III / Team Lead and, for those who are ready, into the Customer Success Manager track.

SUPERVISORY RESPONSIBILITIES

This position does not have any direct reports.

WHAT WE OFFER

• Competitive compensation commensurate with experience
• Unlimited PTO policy
• Health benefits and 401(k)
• A front-row seat to one of South Florida's fastest-growing tech companies
• A collaborative, high-energy team culture that values initiative and impact
• The opportunity to grow with a company that is genuinely changing an industry