CW-SS-Issue Management Analyst
Location: Remote Must support EST zone
Duration: 6 months Expected end date June 2027 (extension based on business needs)Issue Management Analyst
The Issues Management Analyst will provide support to the Issues Management Program by collaborating with the Line of Business, Risk, Compliance, Subject Matter Experts, Audit, and applicable stakeholders in the assessment of existing open issues to determine issue dispositions. Support and assist in developing training materials for first line associates on issue identification and management practices.
Issues Inventory Review and Disposition Support
- Assist in the review and assessment of all open issues across the enterprise. Including identification and documenting compensating controls and/or propose compensating controls, as appropriate.
- Facilitate meetings with issue owners, business leaders, and risk partners to evaluate issue status, remediation progress, and overall effectiveness.
- Facilitate determination of appropriate issue disposition, including:
- Continue Remediation
- Modification
- Pause/Delay
- Risk Acceptance
- Close
- Track disposition decisions and maintain documentation supporting management rationale.
- Support preparation of materials for issue governance forums and leadership reviews.
- Escalate issues for management review, as applicable.
Training Support
- Support creation of user guides, job aids, and process documentation.
- Assist with training sessions to support adoption of enterprise issue management standards.
Desired Skills
- Experience supporting issue remediation, corrective action plans, or regulatory initiatives
- Strong analytical, organization, and documentation skills
- Ability to work effectively across multiple stakeholders and business functions
- Proficiency in Microsoft Excel, PowerPoint, Word, Teams
Preferred Experience
- Experience within a large financial institution or regulated banking environment.
- Familiarity with OCC, FDIC, Client, and consumer compliance expectations.
- Experience supporting mergers, acquisitions, or integration-related activities.
- Knowledge of issue management methodologies, root cause analysis, and corrective action planning.
Tools: Microsoft Office, Excel, Outlook,
Years of Exp: 5+ years
Risk and Issues Mgmt: 5+ years