When a project alters how people work, they think critically through risk impacts and gap analysis of current-state processes, and guide teams and leaders through fear, confusion, or resistance by co-designing the change and its communication approach with the CST Leader, identifying training needs, and driving completion through tracked employee readiness. The role partners closely with Change Management Analysts, who owns documentation accuracy, continuity, traceability, and board hygiene and act as a second set of eyes for the Senior Analyst, a fail-safe for project readiness, and with Operations leadership, Core Services, Technology, and service teams.